Collections Specialist

Collections Specialist - Revenue-Based Financing

Employment Type:

Full-time

Location:
Florence, AL

We are seeking a skilled Collections Specialist to join our growing revenue-based financing team. This role is crucial in maintaining healthy cash flow while preserving positive relationships with our small business clients. The ideal candidate will have experience in commercial collections with a collaborative approach that aligns with our mission to support small business growth.

• Account Management and Collections:
  Manage a portfolio of delinquent revenue-based financing accounts ranging from early-stage to advanced collections
• Contact businesses via phone, email, and written correspondence to resolve past-due accounts
• Negotiate payment arrangements and modification plans that work within the revenue-based financing structure
• Analyze client revenue streams and business performance to develop realistic collection strategies
• Maintain detailed records of all collection activities in CRM system
• Escalate complex cases to senior collections staff or legal counsel when appropriate

• Build and maintain professional relationships with business owners and their representatives
• Provide exceptional customer service while pursuing collection objectives
• Educate clients on payment options and account status
• Work collaboratively with underwriting and account management teams on client solutions
• Handle sensitive financial conversations with empathy and professionalism

• Ensure all collection activities comply with federal and state collection laws and regulations
• Prepare detailed account summaries and collection reports for management review
• Maintain accurate documentation of payment promises, disputes, and resolution attempts
• Process account adjustments, settlements, and payment arrangements as authorized
• Assist with legal documentation preparation when accounts require external collection efforts

• Monitor portfolio performance metrics including collection rates, aging reports, and recovery statistics
• Identify trends in delinquency patterns and recommend process improvements
• Prepare regular reports on collection activities and account status for management
• Participate in monthly portfolio reviews and strategy meetings

• Bachelor's degree preferred or equivalent experience in collections, finance, or related field
• 2+ years of commercial or business-to-business collections experience
• Strong understanding of collection laws and regulations
• Experience with UCC lien enforcement
• Excellent verbal and written communication skills
• Proficiency in CRM software and Microsoft Office Suite
• Strong negotiation and problem-solving abilities
• Ability to handle multiple priorities in a fast-paced environment
• Professional demeanor when dealing with sensitive financial situations

• Experience with revenue-based financing, alternative lending, or small business lending
• Knowledge of small business operations and cash flow challenges
• Experience with collection software systems and automated dialing platforms
• Previous experience in fintech or financial services industry
• Bilingual capabilities (Spanish/English) a plus

• Communication:
  Exceptional phone presence with ability to build rapport and negotiate effectively
• Analytical:
  Strong analytical skills to assess business financial situations and payment capacity
• Technology:
  Comfortable with multiple software platforms and learning new systems
• Organization:
  Excellent time management and organizational skills with attention to detail
• Empathy:
  Ability to balance firm collection efforts with understanding of small business challenges
• Results-Oriented:
  Track record of meeting collection targets and performance metrics

• Monthly collection rate targets
• Number of accounts resolved monthly
• Customer satisfaction scores
• Call volume and contact rate objectives

Competitive base salary with performance-based incentives

Comprehensive health, dental, and vision insurance

Paid time off and holidays

Fundfi Merchant Funding is an equal opportunity employer committed to diversity and inclusion.