Quality Control Analyst

About MCU

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

To help hard-working New Yorkers build better tomorrows

Be New York's most loved financial institution by helping our members build their best financial futures

The Lending Quality Control Analyst supports MCU’s lending, collections, and servicing functions by conducting quality reviews to ensure compliance, accuracy, and sound risk management. This role is responsible for evaluating loan and collection activity across multiple portfolios, identifying exceptions, and recommending corrective actions that strengthen operational quality and compliance with internal policies and procedures, regulatory standards and industry guidelines.

• Conduct quality control reviews across consumer lending portfolios including Home Equity
• Review collection activity, including but not limited to call monitoring, charge-off reviews, and loss mitigation efforts
• Perform Loan Servicing reviews, including ancillary refund reviews and other servicing related quality checks
• Identify and document findings, analyze root causes, and recommend remediation to improve compliance and operational performance.
• Provide clear, constructive feedback across all corresponding departments to drive quality improvements.
• Review the underwriting and fulfillment of not only approvals and funded loans, but a valid sampling of declines, delinquencies, exceptions, and loans with fraud status
• Stay up to date with regulatory changes in the Consumer and Home Equity market.
• Coordinate, communicate and follow up with all deficiencies found on the collateral documents and compliance closing disclosures to ensure follow up is underway for any missing documents and if appropriate, any remedial action or change to the process is undertaken.
• Communicate and follow up on all deficiencies found to Management and keep a log of all findings related to review
• Manage time efficiently and prioritize workloads to meet strict deadlines while handling multiple tasks.
• Contribute to the ongoing enhancement of sampling methods, reporting, and review procedures

• Perform other related duties as requested and special projects as assigned.

High school diploma required;
Bachelor’s degree preferred. Minimum of three years of experience or equivalent combination of education and experience in any one of the following areas:

• Law/Compliance
• Operations or Quality Assurance, Control and Risk
• Retail Banking
• Two years of Consumer Loan processing experience and a thorough knowledge of complete loan processes and functions
• Two years of experience in lending, collections, servicing or quality control/audit functions

• Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail.
• Excellent communication skills with the ability to provide feedback and collaborate across departments
• Technologically proficient.

• Comprehensive knowledge of consumer loan origination processes, policies and procedures
• Proficient with Microsoft Office Suite including:
  Word, Excel, PowerPoint and Outlook
• Strong team player with demonstrated initiative
• Must possess strong people skills, a cheerful outlook, maturity, and excellent judgement
• Strong organizational, problem solving, and multitasking skills including prioritizing, scheduling, time management and meeting deadlines.
• Must possess well-developed written and verbal communication skills.
• Strategic thinker with proven analytical ability and has strong attention to detail
• Highly ethical
• Possess a keen sense of urgency, takes accountability and achieve results
• Demonstrated commitment to quality and continuous improvement

Our Core Values are an integral part of…