Part-Time Teller, Student Position - Hurley Branch

We are currently recruiting for a part-time student Teller in our Hurley branch location. Individuals must be currently enrolled in school to be considered for the position. This is a year-round position for students who would like the opportunity to work while they are attending school.

• Processing member transactions including deposits, withdrawals, loan payments, cashing checks, and the purchase of monetary instruments. Receiving checks and cash for deposit to accounts, verifying amounts, examining checks for proper endorsement and follows fraud prevention procedures and funds availability. Performing transactions within credit union policy, regulatory compliance, and the Bank Secrecy Act.
• Assisting with counting cash shipments, end of night balancing, opening and closing procedures. Performing first line maintenance of equipment (ITM, ATM, TCR) as well as reconciliation and settlement of equipment. Performing vault cash buy/sell as required. Assisting with daily vault and branch reconciliation as well as assisting members with routine Member Service needs, including but not limited to:
  Home Banking and Bill Pay needs including resetting passwords, unlocking accounts and similar activities;
  Issuing Instant Issue debit cards, adding cards, reset PIN tries, and perform research on Quick Assist or similar program. Printing images of member checks, statements, and starter checks and performing member contact information updates to include address, phone, e-mail address, as well as opening secondary savings accounts for existing members and Opening/Closing Safe Deposit Box agreements.
• Promoting, explaining, and cross selling all credit union products and services and maintaining daily teller referral tracking and submits to management as prescribed. Meeting or exceeding established individual teller referral and sales goals and maintaining an up-to-date and comprehensive knowledge on all credit union products and services. Performing member relationship calls as directed by the Branch Manager as well as assisting in the training and development of newly hired teller staff.
• Organizing workstation to maximize efficiency and maintain a professional appearance. Greeting and welcoming members to the credit union in a courteous, professional and timely manner, providing prompt, accurate and efficient member transactions. Ensuring member requests and questions are promptly resolved as well as receiving and processing account information as needed. Maintaining privacy of member account information as well as performing daily cash settlement without differences in cash and checks.
  
  Maintaining balancing record of 90% or better and cash box limits as outlined in the Security Standards as well as secure money in cash drawer and recyclers/dispensers at all times.

• Displaying a thorough knowledge of the job and rarely needing to ask questions. Staying abreast of current trends affecting the financial services industry and having an overall knowledge of the credit union, its policies and procedures. Continually expanding knowledge and developing skills and assisting others in the office with daily operations, procedures, opening/closing in the absence of the branch manager. This also includes scoring 85% or higher on product knowledge assessments.
• Maintaining member service as a top priority, treating members and other employees professionally with courtesy and respect and upholding MHV Service Standards. Supporting organizational plans, initiatives and direction and maintaining an acceptable attendance/punctuality record including demonstrating adaptability and flexibility, as it pertains to work schedules in order to support the current business needs and is a team player. Maintaining confidentiality, promoting integrity, and supporting the corporate mission as well as maintaining a professional work environment and business-like appearance.
• Providing informed, prompt, accurate service and supporting to all members and associates by answering the telephone within two rings and responding to messages or correspondence within 24 hours. Carrying out assigned duties and responsibilities with minimal errors according to established department standards.
• Meeting or exceeding established individual sales goals and assisting in meeting the overall branch and organizational goals. Demonstrating sound judgment when making decisions and maintaining established cash limits, as well as PTs, ATMs, TCDs and Recyclers as assigned. Maintaining accurate reporting with regard to consignment items and CTRs and compiling with all credit union policies and procedures, as well as federal regulations.

• One year to three years of similar or related experience.
• A high school education or GED.
• Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some…