Staff Accountant

Highgate Hotels is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

Location: Romer Hell's Kitchen, New York

The Staff Accountant assists the Director of Finance and Assistant Director of Finance in maintaining accurate and timely financial reporting; ensuring acceptable levels of internal control; ensuring compliance with federal, state, local regulations and Highgate Standard Operating Procedures; and safeguarding owners/investors assets. The emphasis is placed on payroll management, income audit, and accounts receivable processing and collections.

• Monitor, prepare, and communicate financial reports in accordance with Highgate Hotels required due dates.
• Conduct income audit including entering information into the BiPortal daily.
• Maintain and process payroll using the time and attendance system, verifying payroll information, recording earnings/deductions, etc.
• Prepare and input all required payroll journal entries.
• Maintain responsibility for daily accounts receivable credit, billing, and collection processes.
• Monitor payment requirements on groups or functions and process deposits.
• Approve or decline credit requests.
• Complete collection calls on each outstanding account and maintain collection files.
• Review and approve daily City Ledger transfers and communicate any deviations.
• Handle customer inquiries in a professional, timely manner, providing accurate invoices, statements, and schedules.
• Process returned checks and credit card chargebacks.
• Conduct monthly credit meetings and maintain minutes (including returned checks/chargeback logs, credit trace reports, write‑off, bad debt allowances, etc.).
• Partner with Sales and Events Team on customer credit setup, reference checks, credit limits, direct billing lists, and deposit requirements.
• Maintain an efficient collection process including filing, tracing, issuing letters, monitoring returned checks, performing calls, and preparing bad debt write‑offs.
• Update daily revenue reports for internal distribution and corporate reporting.
• Monitor guest ledger, advance deposit ledger, and related ledgers for proper internal control.
• Inform management of any unusual operation or financial occurrences and significant deviations.
• Reconcile invoices against ledgers or schedules for invoicing accuracy.
• Assist in monthly close by posting journal entries related to daily/monthly responsibilities.
• Ensure overall guest satisfaction by resolving issues or escalating to Director of Finance or General Manager.
• Cross‑train in other Accounting Department areas, including accounts payable.
• Identify root causes of issues that affect staff or guests and provide actionable solutions to improve efficiency and guest experience.

• College courses in an associated or related field and/or related experience in a Hotel or Hospitality environment.
• Proficiency in Windows and Microsoft Office (Intermediate Excel, Basic Word).
• Experience in Accounts Receivable and Payroll preferred.
• Hotel PMS Opera proficiency preferred.
• Flexibility for long hours, especially at month‑ends.
• Physical ability to lift up to 10 pounds occasionally.
• Warm, friendly demeanor at all times.
• Effective verbal and written communication with employees and guests.
• Strong listening skills and ability to clarify concerns.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Professional, attentive, courteous, and service‑oriented approach to guests and employees.
• Attend all hotel‑required meetings and trainings.
• Maintain regular attendance as per Highgate Hotels standards.
• Maintain high standards of personal appearance and grooming.
• Comply with Highgate Hotels standards and regulations for safe, efficient operations.
• Maximize productivity, identify problem areas, and assist in implementing solutions.
• Handle problems by anticipating, preventing, identifying, and solving as necessary.
• Interpret complex information from various sources to meet objectives.
• Maintain confidentiality of information.
• Show initiative, anticipating guests or operational needs.
• Perform other duties as requested by management.

Entry level

Full‑time

Accounting/Auditing and Finance

Hospitality