Consumer Loan Processor

Municipal Credit Union provided pay range

This range is provided by Municipal Credit Union. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$17.80/hr - $28.52/hr

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

To help hard-working New Yorkers build better tomorrows

Be New York's most loved financial institution by helping our members build their best financial futures

The consumer loan processor will assist members through all aspects of the loan application lifecycle, including obtaining missing information, identify cross-sell opportunities for pre-approved credit products in addition to Gap, Mechanical breakdown protection and Debt protection. Complete the processing and funding of all approved consumer loans including document verification, booking and loan disbursements and ensure tracking of all incoming and outgoing correspondence.

Ensure adherence to laws, regulations, procedures and established service level agreements or time frames.

• Review credit applications for completeness and verify accuracy of application information by contacting loan applicants by phone, email or web message
• Assist members by providing information and answering questions about the Credit Union, loan guidelines, eligibility requirements and loan rates.
• Communicate effectively with prospective and existing members in a positive and professional manner.
• Process all funding requests within established service levels
• Verify all stipulations and tasks have been completed and/or present
• Obtain credit reports on loan applicants
• Verify all loan documents including borrower(s), loan amount, interest rate, payment, due date, disbursements and payoff information
• Process, print and send out checks as needed with required statements, payoffs or other documents as needed
• Troubleshoot errors in funding to ensure completion of loan
• Calculate, analyze & verify all income types and documentation – employer paid, self-employed, investment & rental income, tax returns and pay stubs
• Verify documents meeting outstanding loan stipulations, prepare loan documents and obtain member signatures and supporting documentation
• Answer inbound phone inquiries from branch, frontline personnel and members regarding loan status, outstanding stipulations, etc to ensure proper disbursement
• Maintain all processing system queues within established time frames and service level agreements
• Interact with third parties as part of the loan process including car dealerships, insurance companies and vendors
• Assist other units with verification of member information and/or closing documents
• Advise management of any unusual loan problems on a daily basis
• Respond to workflow of internal inquiries
• Reconcile pending loans daily and follow-up with members regarding status
• Cross-sell MCU products and services
• Perform other duties as required

• Some college preferred.
• Complete special projects as assigned by management
• One to three years related experience
• Possess excellent organizational ability
• Proficiency in Microsoft for Windows Application
• Overtime as required

• Excellent communication and interpersonal skills.
• Ability to work independently
• Self-starter. High attention to detail.

Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following.

• Results - We are passionate about winning.
• Agility - We…