Asset Recovery Specialist

About MCU

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

To help hard-working New Yorkers build better tomorrows

Be New York's most loved financial institution by helping our members build their best financial futures

The Asset Recovery Specialist is responsible for managing charged-off accounts and supporting recovery efforts through account review, settlements, offsets, and coordination with third-party recovery agencies. This role ensures accurate documentation, effective negotiations, and compliance with applicable regulations while working to maximize recoveries and minimize losses.

• Review charged-off accounts to identify recovery opportunities, including potential offsets and available funds.
• Handle inbound and outbound member communications regarding charged-off accounts, settlements, and repayment arrangements.
• Evaluate and negotiate settlement offers, ensuring terms align with policies and compliance standards.
• Prepare and organize all required account documentation for referral to attorneys, collection agencies, or other recovery partners.
• Collaborate with external vendors and agencies to ensure timely and accurate account handling.
• Monitor and track recovery progress, ensuring accurate posting of payments, offsets, and settlements.
• Maintain detailed records of all account activity, communications, and recovery efforts.
• Ensure all actions are compliant with applicable federal and state regulations, as well as internal policies.
• Provide support to internal departments and management regarding recovery status and escalated cases.

• Perform all assigned task as outlined by management
• Complete all required department training as required.
• Perform other duties as required

• College degree or equivalent work experience
• Minimum two years of relevant work experience.
• Working knowledge of Collections practices, rules, and regulations.
• Possess a strong sense of urgency. Strong multitasking, effectively sets priorities, takes accountability and achieves results.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access)
• Strong analytical and problem solving skills.
• Excellent written and verbal communication skills.
• Requires independent thinking
• Available to work late nights and Saturdays.
• Highly ethical.

Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following

We are passionate about winning.

We proactively anticipate, respond and pivot to ensure MCU wins.

We operate with the highest ethical standards and highest degree of honesty.

We cultivate a culture of inclusion and teamwork.

We take personal responsibility and hold ourselves accountable for the results.

Competitive compensation, medical and dental benefits.

401K with employer contribution

Flexible paid time off

Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including, but not limited to knowledge, skills and abilities, as well as geographic location. Incentives and/or benefits packages may vary depending on the position.

Municipal Credit Union (MCU) is an Equal Opportunity Employer.

Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws.

We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.