P&C Insurance Ops Management Consultant - Sr. Associate

At PwC, our people in operations consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance. Those in customer service at PwC will specialise in improving customer service operations and enhancing customer experiences. You will work closely with clients to analyse customer service processes, identify pain points, and develop strategies to optimise service delivery, increase customer satisfaction, and drive loyalty.

Working in this area, you will provide guidance on implementing customer service technologies, designing service models, and developing customer‑centric service cultures.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

As part of the Customer Service team you are expected to help clients with financial operations and administration of Insurance businesses. As a Senior Associate you are expected to analyze complex problems, mentor others, and maintain impactful standards. This role involves managing specific work streams of client engagements within specific Insurance markets such as P&C, Life, Annuities, Group & Retirement.

• Manage financial operations and administration for Insurance clients
• Analyze complex problems and develop practical solutions
• Mentor team members to enhance their skills
• Maintain rigorous standards to confirm quality work
• Manage specific work streams within Insurance markets
• Build and sustain meaningful client relationships
• Navigate and manage complex situations effectively

• Bachelor's Degree
• 3 years of combined experience in Consulting and the Insurance industry

• Preferred Degree in Actuarial Science, Banking and Insurance, Banking and Finance, Business Administration/Management, Economics, Economics and Finance, Economics and Finance & Technology, Finance, Finance & Technology, Management Information Systems, Organizational Management, Operations Management/Research preferred
• Thorough abilities with transaction life cycles of Insurance products
• Financial operations of Insurance clients
• Operations and administration of Insurance businesses
• Data and systems interactions including IT tools and technology
• Managing specific work streams of client engagements within Insurance markets
• Utilizing tools and techniques to deliver financial effectiveness strategies
• Participating in client discussions and meetings
• Communicating a broad range of offered consulting services

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