Loan Servicing Specialist

Join Our Team as a Loan Servicing Specialist!

Location:

Corporate Headquarters
Full Time

Reports to:

Loan Servicing Manager
Status:
Hourly/Non-Exempt
Pay Range: $22.88 - $24.31 per hour

Schedule:

Monday - Friday 8:15 am - 5:00 pm

Are you detail-oriented, customer-focused, and eager to grow your career in banking operations? We’re looking for a Loan Servicing Specialist to join our team and support the daily servicing of residential, construction, and consumer loan products. In this role, you will ensure accuracy, maintain compliance with state and federal regulations, and deliver exceptional service to internal and external customers.

• Troubleshoot loan issues and respond proactively to inquiries
• Conduct loan research and process advanced transactions, including payments, reversals, advances, payoffs, address changes, and escrow holdbacks
• Prepare payoff letters, discharges, and assignments

• Accurately board and fund retail loans on the core system
• Perform quality control checks on loans booked by other team members
• Ensure perfected liens by filing mortgages, UCCs, and MV900 documentation

• Monitor insurance tracking services for flood, hazard, and condo master policies
• Process escrow payments for taxes, insurance, and PMI
• Conduct annual escrow analyses
• Track real estate taxes and proactively communicate with tax collectors and customers

• Assist with records management and data integrity reviews
• Support Accounting and other departments with loan portfolio needs

• Prioritize tasks and meet strict deadlines
• Identify opportunities to streamline and enhance loan servicing operations

• Strong organizational and problem-solving skills
• High attention to detail and accuracy
• Ability to work independently and as part of a team
• Commitment to excellent customer service
• Familiarity with loan operations a plus

All employees must adhere to Bank policies, procedures, and applicable laws and regulations, including the Bank Secrecy Act, Patriot Act, and OFAC requirements.

• 6 months to 2 years of experience servicing mortgages and consumer loans preferred
• Prior secondary market experience with Freddie Mac and/or Fannie Mae preferred
• Experience with COCC preferred

High school diploma or GED required

At our core, we believe in investing in our people. When you join our team, you’re not just starting a job — you’re building a career with a community-focused organization that’s committed to your growth, well‑being, and success.

We offer competitive benefits and a workplace culture that supports both professional development and personal fulfillment
, including:

• Comprehensive Medical, Dental, Vision
  , and supplemental health options.
• Benefits available for both Full-Time and Part-Time employees
• 401(k) with employer match to support your future
• Tuition assistance up to $5,250 annually to help you grow your skills
• Paid time off
  , holidays, and flexible schedules (based on position)
• Performance-based pay increases and employee recognition programs
• Free checking account
  , loan discounts
  , and other financial perks
• Dress Down Fridays and a fun, inclusive work environment
• Opportunities to give back through our Community Service Program
• Ongoing mentorship, cross-training
  , and career advancement support
• Long-term disability, life insurance and more for your peace of mind

If you’re ready to grow your career in banking and join a team committed to outstanding service, we’d love to hear from you!

As an Equal Opportunity /Affirmative Action Employer, Walden Savings Bank will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with…