Operations Manager

Direct message the job poster from Big Think Capital

About Big Think Capital

Big Think Capital is a leading player in the business financing industry, dedicated to helping small and mid-sized businesses access the capital they need to grow. Through our extensive lender network and tailored financial solutions, we’ve built a reputation as a trusted funding partner. We’re looking for an experienced, motivated, and detail-oriented Operations Manager to join our high-performing team.

About the Role

As an Operations Manager at Big Think Capital, you’ll play a critical role in evaluating loan submissions, matching deals with the most appropriate lenders, and managing the overall funding pipeline. You’ll assess financial documentation, support our sales team in driving deals toward funding, maintain key lender relationships, and help build internal processes and training for continued growth.

Key Responsibilities

• Loan & Submission Evaluation:
  Review loan applications, business bank statements, financial documents, and credit profiles to determine funding eligibility and appropriate lender placements.
• Lender Matching:
  Use your knowledge of our lender network to match applicants with the best-fit funding solution, maximizing the chances of approval and successful funding.
• Pipeline Management:
  Oversee and manage the sales and funding pipeline to ensure deals are moving forward efficiently and are being closed in a timely manner.
• Lender & Lead Reporting:
  Generate and analyze reports related to lender performance and lead conversions to identify trends, improve processes, and maximize ROI.
• Relationship Management:
  Evaluate and nurture lender relationships to optimize approval rates, turnaround times, and funding terms.
• Training & Mentorship:
  Support the onboarding and development of new sales agents by sharing industry knowledge, best practices, and hands-on training.
• Cross-Team Collaboration:
  Work closely with underwriting, sales, and customer service to ensure a seamless loan submission and approval process.
• Compliance:
  Ensure all documentation, assessments, and recommendations align with internal policies and external regulatory guidelines.

What We’re Looking For

• Bachelor’s degree in Finance, Business Administration, or a related field preferred.
• 1+ years of experience in business funding, financial services, or a similar role involving credit or financial analysis preferred
• Deep understanding of financial statements, banking activity, and business credit evaluation.
• Strong organizational, analytical, and communication skills.
• Ability to work efficiently in a fast-paced environment with competing priorities.
• Familiarity with CRM tools and financial software is a plus.
• Competitive base salary of $65,000 per year
• Bonus and/or commission opportunities based on performance
• 401(k) with company match
• Health, dental, and vision insurance
• Paid time off & parental leave
• Career advancement opportunities in a fast-growing industry

Work Schedule

• Monday to Friday
• 8-hour shift
• In-office | New York, NY (Must be able to reliably commute or plan to relocate)

• Seniority level Associate

• Employment type
  
  Full-time

• Job function
  
  Administrative and Finance

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