Security Operations Center Operator

Security Operations Center Operator

Location: New York City, NY

Position Type: Full-time

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually.

In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at  .

Who are we hiring?

The Security Operations Center (SOC) Operatoris responsible forusing best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to business, the brandand oremployees. The successful candidate will be a problem solver,possesscritical thinkingskillsand be detail oriented. This position is responsible forusing best practices for communicating information surrounding those incidents to leadership as appropriate. The SOC Operator willmonitorcameras and alarms, dispatch associated calls via telephone and radio,operateaccess control technology, and provide generalassistanceto both employees and guests.

The SOC operator supports the MSG Arena, headquarters, and appropriatefield

Venues as they prepare for, respond to, and recover from both crisis and non-crisis incidents.

What will you do?

• The SOC Operatoris responsible foranswering routine and emergency calls, monitoring alarms and video equipment including video alarms, door alarms, and duress alarms and provides generalassistanceto employees,vendors and guests.
• The SOC Operatoris responsible formonitoringvarious Social Media tools toassistinidentifyingthreats and/or risks to the organization.
• The SOC Operator will respond to life safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, ERT, facilities, police,fireand EMS personnel asrequiredvia telephone, radio and/or software systems provided by MSG.
• The SOC Operatormaintainsvarious records of communications and events.
• Evaluate incidents that mayimpactemployees, venues, or offices and escalatetocurrently to security management and subsequently to other businessunitsas necessary.
• The SOC Operator communicates anddisseminatesinformation, using established communication vehicles, to key partners using best practices.
• Able to manage and handle situations of a sensitive nature andmaintaincompany’s confidentiality and information security practices (personnel issues, investigations, public relations incidents, emergency personnel contact information, etc.).
• The SOC Operatortakesan active role in position related projects. The levels of responsibility will vary from consulting to owning projects based on the individual.

What do you need to succeed?

• Strong understanding and troubleshooting capabilities for CCTV, Physical Access Control, and various Security Software Platformsutilizedby the organization.
• Must be detail-oriented, organized with the ability to multi-task in a fast-paced, deadline-oriented environment.
• Ability to analyze problems,identifycauses, and implement results-oriented solutions.
• Excellent organizational and time management skills.
• Mustpossessstrongcomputersskills with a strongproficiencyin MS Office and an ability to create data metrics and reports.
• A professional demeanor, along with excellent customer service skills
• Ability to work independently while also being a team player.
• SOC experience with strong knowledge of CCTV, Access Control, and Social Media Monitoring tools preferred.

Special Requirements

• Ability to influence people who do not report to you toassistin completing projects.
• Ability toworka flexible schedule inclusive of days, nights,weekends and holidays.

#LI
- Onsite

Hourly Pay Range

$28 — $30 USD

At MSG, we recognize the importance of upskilling employees’…