Lobby Attendant

Company Summary

Empire State Realty Trust, Inc. (NYSE: ESRT) is a NYC-focused REIT that owns and operates a portfolio of well-leased, top-of-tier, modernized, amenitized, and well-located office, retail, and multifamily assets. ESRT’s flagship Empire State Building, the “World’s Most Famous Building,” features its iconic Observatory, ranked the #1 Top Attraction in New York City for the fourth consecutive year in Tripadvisor’s 2025 Travelers’ Choice Awards:
Best of the Best Things to Do. The Company is a recognized leader in energy efficiency and indoor environmental quality. As of December 31, 2025, ESRT’s portfolio is comprised of approximately 7.9 million rentable square feet of office space, 0.8 million rentable square feet of retail space and 743 residential units.

Empire State Realty Trust is seeking a dedicated and enthusiastic Lobby Attendant to join our team. The ideal candidate will be responsible for providing exceptional service to tenants and visitors, ensuring a welcoming and secure environment at our properties.

• Meet and greet all tenants and visitors
• Check‑in and issue visitor badges via the security system
• Answer all incoming phone calls and dispatch accordingly
• Communicate information to building staff via telephone or two‑way radio
• Monitor all lobby cameras
• Refer to the Emergency Contact Book in the event of an emergency and follow protocols
• Respond to elevator emergency intercom and report entrapments to elevator maintenance contractor and Management Office
• Prepare incident reports as directed by supervisor
• Clean lobby desk regularly (wipe down counter and monitors, remove excess trash)
• Periodically check all passenger elevators and notify on‑site porters if cleaning is required
• Ensure sidewalk in front of the building entrance is safe and clear
• Report any lighting or damage issues in the lobby to Management Office
• Maintain logbooks (elevator service, 311 call, incident)
• Maintain positive working relationships with co‑workers
• Observe weather conditions and determine whether lobby mats should be put down or picked up
• Respond to elevator malfunctions as directed by supervisor
• Monitor lobby for potential safety or security issues and report to supervisor
• Provide freight elevator breaks
• Work as directed by supervisor or designee

A successful Lobby Attendant creates a welcoming and secure environment by greeting tenants and visitors, managing check‑ins, and monitoring security systems. They respond promptly to emergencies, maintain accurate logbooks, and communicate effectively with building staff. Success includes keeping the lobby clean and safe, reporting issues quickly, and demonstrating professionalism, reliability, and strong customer service at all times.

• Positive, can‑do attitude
• Must obtain both Fire Life Safety Director (FLSD) and Emergency Action Plan (EAP) licensing within one (1) year of employment
• Must be able to monitor and implement all aspects of the Fire Command Station functions

• Minimum 2 years’ experience in a similar role
• High School Diploma or equivalent

• Must be available to work evenings/overtime if needed
• Must be able to work on higher floors within a high‑rise as needed
• Must be able to lift 50 pounds and bend, stretch, climb stairs and walk for extended periods of time

At ESRT, like our tenants, our employees come from everywhere. We foster a collaborative work environment that captures top talent and cultivates the best ideas. As a Great Place to Work® Certified employer, we are committed to maintaining our positive work culture where employees are engaged and can grow and develop. Employees embody our Company Culture & Success Factors:

• Adaptable – self‑starter who can quickly digest and execute new processes both collaboratively and independently
• Dynamic – solutions‑oriented, aims to improve processes, implements efficiency, offers insightful feedback to improve ESRT
• Dependable – strong sense of ownership and accountability for work
• Passionate – keeps up with industry trends and is excited about the potential to propel the industry forward…