Ticket Agent; Ticketing & Sales​/Seasonal

Position: Ticket Agent (Ticketing & Sales)/Seasonal Employment
Location: Chautauqua

The Ticketing & Sales Office takes a professional, customer-focused approach while assisting guests with planning their Chautauqua experience including informing guests of available services, providing price information for a variety of products, cash management and order processing. The Ticketing & Sales Office operations are conducted both in-person (welcome center, visitor center & performance venue kiosks) and our contact center (live chat, e-mail, call center).

The hours of business vary throughout the calendar year. The pre-season (December to May) and post-season (September to November) hours are 10:00 a.m. to 3:00 p.m. The in-season hours (June to August) are 7:00 a.m. to 9:00 p.m. The Ticket Office is part of the Patron Experience department.

About Your Compensation

Compensation for this position starts at $17.00/Hour and, with demonstrated experience and qualifications, candidates may earn up to $18.50/Hour.

About Your Work Day

• Provide detailed information about services and pricing for gate passes, events, parking, class registration, and youth programs.
• Process sales and registrations using multiple software platforms. Includes computing prices, processing cash or credit payment and providing customer with proper sales receipt and change.
• Ensure accurate records of sales transactions and /or refunds in accordance with department procedures.
• Train in all areas of the Patron Experience department to ensure a well-rounded understanding of operations and information about Chautauqua Institution to optimize our guests' experience.
• Keeps patron purchases and information confidential.
• Know/review all emergency procedures; responds to emergency situations in accordance with policies and procedures.
• Maintains a safe, neat, and well-stocked work area.
• Identify, report, and address any maintenance or safety issues in a timely manner, including informing the supervisor.
• Be available to work nights, weekends, and some holidays as they happen during the 9-week summer season

About the Referral Program

Chautauqua Institution's Referral Bonus Program is a talent solution to recruit, develop, and retain a diverse workforce that encompasses all the skills and experience necessary to deliver on our goals and objectives. Chautauqua Institution will provide a $500 referral bonus (less taxes) for active employees referring a new candidate who is hired and remains employed for at least 90-days from the first physical date of work.

In the case of seasonal positions working less than 6-months, the new candidate must remain actively employed for at least 30-days from the first physical date of work and until the closing date of the season. The closing date of the season is the last Sunday in August.

About Your Schedule

Chautauqua Institution and Chautauqua Hotel Company offer flexible schedules, full and part-time, for seasonal employment during summer operations starting annually each June and concluding in August. Seasonal employment may be available earlier (pre-season) and beyond season (post-season) based on business needs and candidate availability. Schedules typically include evenings, weekends, and/or holidays as a requirement.

While you will confirm your final schedule with management at the time of an interview and offer of employment, you should generally anticipate the following schedule options for this position:

Schedules are typically either a six or eight-hour shift with a start time that varies between 6:30 a.m. and 5:30 p.m. for a total of 30-35 hours per week. You must be available to be scheduled during hours of operation including evenings, weekends, and holidays based on business needs.

About Living on the Grounds

No employer-provided housing is available for this position. Applicants should plan to secure independent housing or reside within a commutable distance.

About Chautauqua Institution

Chautauqua Institution is a not-for-profit global convener of dialogue on the most significant issues of the day through engagement across four pillars of the arts, education, religion, and recreation. The Chautauqua community is located on the shores of Chautauqua Lake in southwestern New York State and comes…