Care Advocate; PCA), Leave

Thank you for considering Progyny!

The Role of Leave and Benefits SME deliver a unique experience to our members that's creates a low-pressure actionable experience and builds confidence on what members can tackle in the moment and provide time to think through future should do's and to do's while they grow their family.

• Support members with compassion and expertise by guiding them through their employer benefits and timeoff plans during inbound calls, emails, and secure messages.

• Collaborate with internal cross functional teams to create a holistic approach that transitions well throughout our product line offerings.

• Provide clear, comprehensive education on employer benefits-including healthcare, financial protection, leave programs, taxsaving plans, supplemental benefits, and state leave policies-ensuring each member feels confident and supported.

• Deliver low pressure benefits guidance that reduces stress, helps members focus on what matters most, and provides meaningful, inthemoment support during their family building journey.

• Empower members with actionable next steps by offering accurate, personalized benefits of education rooted in a strong understanding of employer leave and state leave coordination.

• Build trusted connections with members by educating them on their employer benefits and helping them make informed, confident decisions.

• Onboard members seamlessly by capturing demographics, verifying eligibility, and using Progyny's knowledge based tools to explain their benefits clearly.

• Increase awareness and use of Progyny's product lines to ensure members receive the fullest support through life's biggest moments.

• Deliver concierge level service across all communication channels-phone, email, and secure messaging-to connect members with the resources they need.

• Contribute to projects that enhance the member experience, create valuable content, and help shape a program that turns users into enthusiastic Superfans.

• Provide proactive, easytofollow instructions to help members enroll in, adjust, or apply for employer sponsored benefits.

• Collaborate with cross functional teams to build better business processes, internal controls, and advocacy for the program.

• Build relationships with internal teams to resolve member concerns and address escalations with care and professionalism.

• Grow continuously by engaging with internal learning opportunities and applying new skills to strengthen the member experience.

You bring a strong understanding of core employer benefit plans-including healthcare, adoption reimbursement, supplemental benefits, emotional/worklife support resources, and timeoff programs. You also offer:

• 2+ years of experience in benefits administration

• Bachelor's degree in Human Resources, Business, or a related field

• Professional certification preferred, such as CEBS, GBA, or SHRM

• Exceptional customer service skills
  , with the ability to communicate clearly, compassionately, and concisely

• Strong interpersonal and conflict resolution skills
  , helping you navigate sensitive situations with professionalism

• The ability to work independently
  , make sound decisions, and exercise good judgment

• Knowledge of the fertility industry (a plus, but not required)

• Flexibility to work assigned shifts (specific times to be determined)

This is not a digital nomad or remote international position; candidates must be based in the United States. Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in United States without the need for sponsorship, now or in the future.

Progyny (Nasdaq: PGNY) is a global leader in women's health and family building solutions, trusted by the nation's leading employers, health plans and benefit purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians.

Our benefits solution empowers patients with concierge support, coaching, education, and digital tools;provides access to a premier network of fertility and…