Retail Concierge - TurboTax

Overview

We are seeking a results-driven customer experience expert with a natural talent for consultative selling for Turbo Tax customer-focused Retail locations across the United States. This role is for someone who thrives on guiding customers to the perfect solution and enjoys turning interest into commitment. The goal is to provide a highly personalized, premium service customer experience where customers feel understood and expertly guided.

As an in-person concierge, you will be a trustworthy, approachable, proactive, and knowledgeable guide. You won t be preparing taxes. Instead, your main strength will be connecting with individuals, understanding their concerns and needs, and helping them make informed choices. You ll serve as a dedicated consultant, pinpointing customer requirements and suggesting the ideal solution from the Turbo Tax network, including assisting those who wish to connect with a local tax professional.

This is a seasonal, non-exempt role.

• Greet customers as they enter the store and create a positive first impression for the Turbo Tax brand in new locations.
• Be a perceptive guide by proactively identifying underlying needs and building rapport and trust.
• Drive decisions by offering expert, personalized consultations on the Turbo Tax experience to help customers understand the right service for their needs.
• Navigate the customer journey from initial uncertainty to a decision, ensuring a seamless transition to the right tax professional.
• Nurture and convert by proactively following up with potential customers and providing continued guidance.
• Be a program pioneer by providing critical feedback to help shape the future of the program.

• 3 or more years of experience in a relevant field, such as sales, customer service, or another customer-facing role.
• A proven track record of solving customer problems through effective communication.
• A high school diploma or GED.
• Experience in a sales environment desired.

• Proven experience as a trusted guide in a high-touch, customer-facing role where you guided decisions and drove outcomes.
• Proactive, perceptive, and knowledgeable with the ability to build rapport with customers and earn trust quickly.
• A genuine passion for consultative selling and turning conversations into conversions, with motivation to exceed goals and be recognized for impact on business results.
• An entrepreneurial spirit; flexible, comfortable with ambiguity, and thriving in a dynamic "test and learn" environment.
• A natural ability to steer conversations toward a successful resolution.
• Tax knowledge is ideal but not required. A passion for delivering world-class customer experience is a must.

If you are a results-oriented and innovative individual who understands customers  needs and has a drive for consultative selling, we want to hear from you. Apply today to join us on this exciting journey!

Intuit Provides a Competitive Compensation Package with a Strong Pay-For-Performance Rewards Approach. The expected base pay range for this position is:

• Bay Area California: $29.20 – $34.40
• Southern California: $29.20 – $34.40
• Illinois: $27.80 – $32.70
• Maryland: $27.80 – $32.70
• Minnesota: $25.10 – $29.50
• New Jersey: $29.20 – $34.40
• New York: $29.20 – $34.40
• Washington: $29.20 – $34.40

This position may be eligible for a cash bonus, equity rewards, and benefits in accordance with applicable plans and programs. Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. Intuit conducts regular comparisons across categories of ethnicity and gender to promote pay equity.