Studio Experience Coordinator

Overview

alts | Alteration Specialists of New York is looking for a Studio Experience Coordinator. We are seeking a dynamic professional characterized by charisma, commitment, and professional integrity. The role includes responding to phone calls and emails, office management and administration, internal/external communication, and creative problem solving. This role oversees day-to-day operations in the studio and requires close collaboration with the Tailoring department.

This is a customer-facing, full-time in-person role in New York, with competitive pay, full benefits, and opportunities for future growth.

Compensation

This role has a starting range of $45,000-$50,000 per year and requires regular weekend availability. This includes up to $2,000 bonus pay per year.

• Maintain a professional, warm, welcoming office environment
• Greet all clients, manage check-ins, pickups and payment
• Answer all inbound calls to the alts Studio
• Manage all client bookings and appointments
• Process new transactions and ensure internal reporting is correct
• Scan out all fittings to the proper fitter in the system
• Responsible for ordering and tracking inventory
• Ensure all outsourced garments are appropriately tagged, distributed and delivered
• Manage the flow of fitting room processes and appointments
• Collect payment from all clients and mark tickets as paid and collected

• Quick, warm, and on-brand customer communication across emails, calls and in-person
• Instruct Customers on how to check in for their appointments
• Offer each customer water, ensure the company playlist and scents are working properly
• Check in on customers throughout entire experience in studio - from check in to check out
• Collect, organize, and track consumer feedback, day to day issues and other relevant information and communicate this to the larger ops team
• Contribute ideas to company policies to create an even better customer experience

• Engage in frequent collaboration with the Tailor Shop Manager of your alts studio in order to assess studio needs and day to day operations
• Ensure that all QC checkpoints that live with front operations are consistently met for each garment entering or leaving your studio
• Ensure all garments are racked in accordance to alts standardized racking system
• Ensure all tickets are properly created, and processed throughout the garment’s life cycle with Alteration Specialists
• Responsible for monitoring production
• Ensure all garments are bagged and packaged appropriately before handing off to customer, this includes garments being shipped properly
• Properly record and document all RFA’s, refunds and other failures of process, and brainstorm written solutions to achieve a higher operational efficiency

• You are warm, compassionate, and empathic. You have a calming demeanor and a way of building trusting, caring relationships with ease
• You are a skilled communicator. You’re both a great listener and an effective speaker and writer. You treat sensitive information with respect and discretion
• You are mission driven. You are motivated to help change the fashion industry, and move towards a more sustainable future and serve as an excellent ambassador for a cause you believe in
• You are systematic. You derive pleasure from being highly organized, creating order, and checking things off your list
• You are detail-oriented. You take pride in a beautifully executed workflow and typos in your emails make you cringe
• You are thoughtful. You can anticipate the needs of your tailoring team and clients, and feel committed to proactively creating a supportive environment for all. You are able to recognize how your individual role feeds into the larger organization’s objectives
• You have great professional integrity. You take ownership over your work, ask for help when you need it, and are committed to your own growth and development.

• Bachelor's degree OR directly related experience required
• Prior responsibilities in the fashion industry, and communications management desired
• Experience or deep interest in fashion and sustainability desired, with a working knowledge of garment…