To provide customers with the highest quality service by ensuring consistent customer service and resolution to facilitate timely release and/or inbound or outbound movement of freight/cargo. May proactively lead and guide team members to achieve operational objectives.
Responsibilities:- Provide impeccable customer service
- Prepare, analyze, and submit documentation to relevant parties (U.S. Customs, agents, clients) ensuring compliance with all applicable laws and regulations relating to customs
- Identify and resolve issues that could delay freight release or movement
- Maintain relationships with brokers, T&B, and service providers to exceed customer service requirements
- Resolve banking and letter of credit issues
- Advise customers on payment terms
- Collect payments on delinquent accounts and review accounting adjustments
- Resolve billing issues and coordinate post-entry activities
- Accurately input or correct data in computer systems
- Perform root cause analysis as directed
- Manage post-entry activities and entry verification processes
- Access external client systems as needed
- Communicate with partners via written, phone, or email
- Produce operational trend reports
- Update partners on exception processes
- Handle pre-alerts and respond per SOP
- Maintain knowledge of Fed Ex products and services
- Interact with customers and internal departments at all levels
- Support account management activities
- Perform entry reconciliation
- Develop strong relationships with customer personnel
- Support customs trade processes for small office structures
- Facilitate entry processing and exception resolution
- HS Diploma or GED required
- At least 24 months of brokerage, transportation, or customer service experience
- Proficiency in MS Office, Outlook, and office equipment
- Excellent communication, organizational, interpersonal, and problem-solving skills
- Ability to handle high-volume and time-sensitive work independently and in a team
- Proficient in HTS classification and familiar with the harmonized tariff system
- Strong knowledge of U.S. Customs and federal regulations
Location:
Hybrid in Riverwalk Pkwy. | 1st shift:
Mon-Fri, 8:00 am - 4:30 pm
Pay Range: $16.40 - $31.18/hour. Compensation depends on experience, market, and location. Benefits include health, vision, dental, retirement, and tuition reimbursement.
About Fed Ex Logistics:We provide freight forwarding, import/export services, customs brokerage, and trade facilitation solutions globally. We are an equal opportunity employer, considering qualified applicants with criminal histories per local ordinances.
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