Seasonal, Entertainment & Gaming, Customer Service Rep

Overview

Join to apply for the Future Seasonal Opportunities role at Seaport Entertainment Group
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About The Role

Join an exciting and dynamic team where every game day is an opportunity to create unforgettable experiences for fans and guests. We are looking for enthusiastic and dedicated individuals to be a part of our team during the upcoming season. Although we may not have specific roles open at the moment, we are always seeking talented candidates for future seasonal opportunities.

By applying to our Future Seasonal Opportunities - Talent Pool, you are expressing your interest in being considered for upcoming roles. When positions become available, you’ll be the first to be contacted.

Potential Seasonal Roles Include

• Box Office Ticket Sales Specialist – Provide exceptional customer service while assisting guests with ticket purchases and general inquiries.
• Retail Sales Associate – Provide a positive shopping experience, assist fans and maintain merchandise displays.
• Flight Crew – Enhance the fan experience through interactive promotions, on-field contests and in-game entertainment.
• Mascot/Handler – Bring energy and enthusiasm as the team mascot or assist in mascot appearances, ensuring safety and engagement with fans.
• Batboys/Batgirls – Support game-day operations by assisting players, managing equipment and maintaining dugout cleanliness.
• Clubhouse Attendants – Provide support to Clubhouse Managers including laundry operations and clubhouse maintenance.
• Game Day Staff – Assist with fan accommodations, customer services and event execution to ensure a safe and enjoyable experience.
• VIP Host – Deliver exceptional service to premium fans, ensuring an exclusive and memorable experience.
• Conversion Tech – Assist in equipment setup and breakdown for all games and events.
• Intern – Support their specific department with sales initiatives, group outings, fan engagement, special events, promotional nights and community outreach.

What You Will Do

• Provide exceptional customer service and enhance the fan experience.
• Assist with ticket sales, special events or retail operations.
• Support game day operations, including setup, execution and breakdown of events.
• Engage with fans through promotional activities and entertainment.
• Ensure safety, cleanliness and compliance with venue policies.
• Collaborate with team members to create a positive and memorable environment.

About You

• Enthusiastic, energetic and passionate about creating memorable experiences.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, team-oriented environment.
• Reliable, punctual and flexible to work evenings, weekends and holidays.
• Prior experience in customer service, events or a sports-related field is a plus.
• Positive attitude and willingness to go the extra miles for guests and teammates.
• Must be at least 16 years old (some positions may require a minimum age of 18).
• High School diploma or equivalent preferred.
• Ability to stand for extended periods and lift to 25 lbs. (specific roles may have additional physical requirements).

Compensation range: $12/hour to $20/hour

Notice to Third Party Agencies

Please note that The Seaport Corporation does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, HHC will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Seaport explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Seaport Corporation.

This job description is not meant to be an “all-inclusive” list of the duties and responsibilities of this job. Other related duties and responsibilities may be assigned. Seaport Corporation reserves the right to change or modify job duties as necessary based on business necessity.

SEG participates in E-Verify to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the Everify website.

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