Unified Communications​/Telecom Operations Lead

Location: Bronx, NY

Job Type: Contract to Hire (Onsite)

Our healthcare client in the Bronx, NY is looking for a hands‑on Lead/Manager for their Unified Communications (UC) Telecommunications Group. The successful candidate will report directly to the Director of Telecommunications for the entire hospital system and support a large end‑user environment of approximately 10,000 mobile devices and UC enterprise network.

• Manage a team of 15+ technical staff and support all UC service requests via Service Now ticketing system.
• Participate in product evaluation and use of communications equipment (UC, MDM, cabling).
• Handle procurement, coordinate telecom and network repairs, and resolve issues with vendors and processes.
• Execute project and non‑project related tasks to support team goals, including mobile phone recycle and inventory program.
• Maintain inventory of telecommunications devices and prepare supplies orders.
• Maintain emergency telecommunication documentation and perform monthly invoice analysis, validation and payment approval on wireless invoices to ensure compliance with vendor contracts.
• Manage Service Now ticket queue for PBX, mobile and UC devices, perform monthly audits to evaluate cost‑effective plans and update mobile catalog, communicate concerns to managers.

• 5–8 years experience in the telecommunications/UC world supporting Telecom or IT, with broad knowledge of telecom/IT products, services, and technology, and hands‑on skill in carrier/MDM/UC operations.
• Experience managing a team and maintaining communication with support systems (Service Now), telcos, wireless companies and cabling.
• Proven experience in Telecom Management within an enterprise environment, including Telecommunication Expense Management (TEM), Wireless Expense Management (WEM), carrier billing systems, invoicing, circuit provisioning, configuration pricing methods, contracts, and PBX/UC systems such as NEC and Cisco VOIP.
• Strong customer service orientation and proven vendor management skills.

Pay Range: $55.00 – $60.00 per hour (Contract to Hire)

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
• Life Insurance (voluntary life & AD&D for employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:
Fully onsite in Bronx, NY. The position is anticipated to close on Mar 17, 2026
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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.