Engineering Operations Manager

Location: Yorktown Heights

Introduction

As the Engineering Operations Manager, you will lead engineering operations across the Mid-Hudson Valley (MHV) and broader Americas region.

This role requires a strategic leader, while operating in a fast pace environment with a deep technical expertise in facilities management, particularly in mechanical and electrical systems. You will drive operational excellence, foster cross-functional collaboration, and ensure service delivery meets IBM's high standards.

Your role and responsibilities

Strategic Leadership & Operational Support

* Lead a team of electrical and mechanical engineers; serve as the subject matter expert for the market

* Build trusted relationships with internal and external stakeholders, proactively solving challenges and driving improvements

* Develop deep client business intelligence to anticipate needs and deliver strategic value

* Ability to respond and provide resultion in a 24x7 critical enviroment

* Oversee operations of mechanical, electrical, critical environments, and fire/life safety systems for a diverse portfolio

* Ensure compliance with preventative maintence program that is completed by the service provider

* Optimize SOPs and implement best practices across the portfolio

Cross-Functional Collaboration

* Partner with the on account service providers, SMEs, CIO teams, Space & Occupancy, IT, Security, EHS, and strategic vendors.

* Support regional initiatives while maintaining consistency and quality across the Americas

* Translate complex technical requirements into actionable business solutions.

* Lead continuous improvement initiatives to enhance service delivery and efficiency.

* Participate in the capital planning for the portfolio and act as engineering MSE on capital projects

Required education

Bachelor's Degree

Preferred education

Technical Diploma

Required technical and professional expertise

Essential Requirements

* 10+ years in senior-level Facilities Engineering role or technical leadership roles.

* Subject matter expertise in hard services within facilities management or critical infrastructure environment.

Technical Excellence

* Strong knowledge of mechanical, electrical, critical environment systems, and local codes.

* Experience with contracts, budget, schedule, and construction projects.

Leadership & Strategic Thinking

* Exceptional team leadership and talent development skills.

* Strategic thinker with the ability to connect technical solutions to business outcomes.

Preferred technical and professional experience

Technical Expertise

* Professional Engineer License is a plus.

* Ability to balance business needs with real estate objectives.

* Skilled in managing client sensitivities and escalation protocols.

* Bachelor's degree in Engineering or equivalent technical discipline.

* Proven experience managing diverse facilities across multiple regions.

* Demonstrated success in delivering complex engineer programs.

* Analytical mindset with a data-driven approach to problem-solving.

ABOUT BUSINESS UNIT

The IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBM's financial strategy, developing new business models, and mitigating enterprise risk. Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

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