Unified Communications Engineer; Infrastructure

Overview

Unified Communications Engineer (Infrastructure) — Client:
Financial Services Company through Cinter Technology

Location:

New York, NY — Working style:
Onsite

Employment Type:

Full-time
Salary: 100-120K per year
Benefit:
Full benefits package
Visa Support:
No

Working Hours:

Business hours with off-hours/on-call support as needed
Language:
English

• Designs, implements, manages, monitors, supports, and troubleshoots real-time collaboration infrastructure, including desk telephones, trading turrets, phone and voicemail systems, voice recording systems, video conferencing equipment, and soft clients (Jabber, Zoom, Teams, Agility, etc.).
• Liaise with business partner telecom operations on new and existing connectivity.
• Monitor and manage inventory of leased lines and direct voice lines.
• Aim for 100% uptime during and outside of business hours.
• Create and maintain written documentation and diagrams for supported systems.
• Experience with telecom wiring, punch-down tools and general data center plant; ability to lift up to 50 pounds.
• Provide off-hours on-site and remote support when needed; travel between New York and NJ offices as required.
• Create and maintain written documentation and diagrams for all products and networks.
• Manage projects from definition to plan, resource allocation, and debriefing.
• Serve as the final escalation point for Service Desk for real-time collaboration issues.

• Strong ownership mindset in supporting mission-critical trading environments.
• Ability to troubleshoot complex voice and UC issues under pressure.
• Excellent communication skills to work with business, vendors, and IT teams.
• Structured and methodical approach to problem solving and testing.
• Flexibility to support after-hours incidents and urgent trading needs.

• Bachelor’s degree in technical/engineering, computer science, or equivalent experience.
• 5+ years of experience supporting telephony in a mission-critical environment, preferably in financial institutions.
• Experience with Cisco Unified Communications Manager.
• Experience with voicemail and voice recording systems.
• Experience with Cisco IOS (Voice Gateways, switching).
• Experience with IPC Unigy system.
• Experience with industry-standard telephony protocols – SIP, H.323, MGCP, SCCP.
• Understanding of telephony concepts such as PBX, dial plans, ring-down lines, VoIP, QoS.
• Understanding of telecom line types (DID trunks, SIP, ISDN PRI/BRI, FXS/FXO, POTS, ARD/MRD/Hoot lines).
• Experience with leased-line ordering, tracking, and provisioning.
• Ability to work in a fast-paced environment supporting real-time market data and trading.
• Certification and/or training with vendor-neutral or vendor-specific focus.
• Basic understanding of operating systems (Windows and Linux).
• Basic understanding of network concepts (TCP/IP, DNS, DHCP, service ports).
• Basic scripting and automation skills.
• Problem-solving skills using standard and non-standard methods; organized and methodical testing.
• Excellent written and oral communication skills; strong time management and organizational abilities.

• OS:
  Linux & Windows
• Hardware and Applications:
  Cisco routers and switches, Cisco CUCM, IPC Unigy, Cisco Telepresence and Video Units, Web Ex, SIP Trunks, PRIs, FXS/FXO, POTS, ARD/MRD/Hoot lines, Cisco Expressway, Cisco Contact Center, Cisco Emergency Responder, Cisco phones and IPC turrets, Akkadian, MS Excel, Python, Power Shell, Virtualization