Senior Forward Deployed Engineer

Senior Forward Deployed Engineer

Location:

NYC Headquarters (Hybrid), with occasional travel to customer sites

Viam is seeking a Senior Forward Deployed Engineer to serve as the technical point of contact for strategic customers. This role blends deep engineering expertise with post‑sales execution, customer strategy, and consultative problem‑solving. You’ll be a trusted advisor to named accounts; building relationships, guiding implementations, and ensuring long‑term success on the Viam platform.

We’re looking for someone who thrives at the intersection of engineering, product thinking, and customer engagement; someone who’s excited to bring modern software practices to new industries, and who can turn ambiguity into traction.

• Act as the technical lead for select enterprise accounts; guiding implementation, onboarding, integration, and customer success
• Work closely with engineering teams at client companies to ensure adoption of Viam’s SDKs, APIs, and tools
• Partner with Sales, Product, and Engineering to identify new areas of value and expand our footprint within the customer organization
• Solve open‑ended technical challenges in real‑time, either hands‑on or by finding the right internal resource
• Translate unclear customer needs into clear technical next steps; act as the connective tissue across stakeholders
• Communicate proactively, organize information clearly, and help reduce friction in cross‑functional and customer conversations
• Represent the voice of the customer internally; sharing feedback, surfacing blockers, and advocating for roadmap priorities

• You’re a self‑starter with strong software engineering fundamentals and excellent communication skills
• You’ve played a post‑sales or customer‑facing engineering role in the past (Solutions Engineering, Customer Engineering, Strategic Deployments, etc.)
• You enjoy solving real customer problems, not just building features
• You know how to prioritize in fast‑moving situations, and can balance short‑term needs with long‑term goals
• You write and debug code comfortably (Python, Go, JavaScript, or similar)
• You’re organized and resourceful – you can keep track of multiple conversations, work streams, and stakeholders
• You’ve supported enterprise customers and understand the dynamics of large accounts

• Experience building hardware solutions
• Experience with systems integration, SDKs, distributed systems, or edge/cloud architectures
• Background in computer vision, ML tooling, or signal processing
• Familiarity with modern tools and workflows for devops, CI/CD, observability, or infrastructure
• Exposure to technical sales cycles or go‑to‑market collaboration
• Prior experience in a startup, consulting firm, or platform company

Estimated salary range for this role is $165,000 – $235,000/year

• 100% covered medical/dental/vision insurance plans, commuter benefits
• 25 days paid vacation and generous holiday observances
• Free lunch every day that you’re in the office
• One Medical Membership
• Citi Bike memberships
• Monthly wellness stipend to be used for a variety of fitness‑related items like gym memberships, fitness classes, fitness equipment, and more
• Paid parental leave
• Reproductive Health Benefits, including Fertility Benefits and Abortion Access Travel Benefits

• Vision Driven
• Collaborate Openly
• Act Decisively
• Succeed Through Diversity
• Hold Ourselves Accountable
• Lead with Curiosity

Viam does not accept unsolicited agency resumes or calls from recruitment agencies or search firms. Please do not forward resumes to our jobs alias or Viam employees. Viam is not responsible for any fees related to unsolicited resumes.