Senior Solutions Engineer

Senior Solutions Engineer

Decagon is seeking a Senior Solutions Engineer to shape the future of our AI‑powered solutions in the enterprise space.

Decagon is the leading conversational AI platform empowering brands to deliver concierge customer experience. Our AI agents provide human‑like responses across chat, email, and voice, resolving millions of inquiries in multiple languages. Partners include Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, Samsara, and many others. Raised over $200M from notable investors.

$190,000 – $250,000 per year.

This foundational technical hire sits at the intersection of pre‑sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value‑based solutioning and integration of Decagon’s AI‑native platform into complex ecosystems.

• 4–6 years of customer‑facing experience in a sales engineering (pre‑sales) role.
• Partner with Account Executives to discover and qualify solutions that lead to strong ROI for customers.
• Create and architect generative AI experiences for end‑user customers.
• Develop custom demonstrations using the Decagon platform tailored to specific needs.
• Communicate complex technical concepts clearly to diverse stakeholders, including C‑level decision makers, business users, and engineering teams.
• Strong interpersonal and teamwork skills.
• Functional understanding of GTM systems and workflows.

• 2+ years of AI sales engineering experience.
• Experience in a high‑growth startup environment.

• Medical, dental, and vision benefits.
• Take what you need vacation policy.
• Daily lunch, dinner, and snacks in the office.