Program Coordinator

Program Coordinator

Posting Number:

Location:

US-NY-New York (Hybrid: 60-80% onsite)

Department:
Office of Academic Program Review and Assessment

School/Division:
Office of the Provost (WS1034)

Compensation Grade:
Band 52

Full-Time, Business/Professional Administrative

Union: N/A

The Program Coordinator provides analytical, research, data, & operational support to facilitate ongoing New York State Education Department (NYSED) & multi‑state authorization compliance for all NYU programs. Serves as a dedicated service resource and first‑line point of contact for school liaisons and program proposers, providing high‑touch guidance to ensure a smooth, user‑friendly experience with authorization initiatives. Serves as a reliable subject expert and thought partner on New York state and Multi‑state authorization policies and procedures.

Maintains internal systems and databases to support the NYSED and Multi‑state portfolio, with a focus on ensuring data integrity for university‑wide reporting. Collaborates within the team as a functional steward for Courseleaf CIM to support academic program proposals and regulatory reviews by guiding schools on system functionality, leveraging data to improve service delivery, and partnering with the senior leader to refine technology‑enabled processes.

Reviews NYSED proposals and provides consultative, developmental feedback to assist departments in navigating established criteria; partners with schools and university stakeholders to monitor important deadlines for Multi‑State compliance, coordinating with schools and university stakeholders to support ongoing membership in NC‑SARA. Supports the annual multi‑state compliance cycle, drafting user‑centric communications to schools, researching emergent questions, and escalating sensitive concerns as appropriate.

Drafts communications, summary data reports, data visualizations, modern, design‑oriented presentation decks, website content, and other materials designed to demystify complex regulations for internal and external audiences. Demonstrates a commitment to using appropriate technology & software to maintain data accuracy and tracking across the entire authorization portfolio. Acts as a proactive consultant to improve how the authorization team supports schools in their mission for academic excellence and innovation through capacity building activities, training, online resources, process improvement, etc.

Plays a significant role in supporting the academic mission of the university by empowering schools to successfully launch new programs, revise programs, and conduct online and non‑classroom experiences outside New York state.

• Bachelor's Degree in fields related to social sciences, policy, management, higher education, law, or others with appropriate experience and skills.

• Master's Degree in fields related to social sciences, policy, management, higher education, law, or others with appropriate experience and skills.

• 3+ years experience directly supporting processes and systems for compliance with regulatory requirements within a large, complex organization or established record evidencing ability to master and implement complex policy subject expertise within an organizational setting.

• 3+ years experience with responsibility for managing state‑level academic authorization for a program or school within higher education; and 3+ years experience supporting or managing multi‑state authorization/NC‑SARA membership within a higher education setting.

Strong familiarity with the state authorization landscape and implications for institutions in higher education; significant service‑orientation, detail‑oriented, strong oral and written communication, excellent project management and organizational skills, ability to use technology and databases, advanced skills in Excel, Google Apps, Tableau, data visualization, design orientation, flexibility, interpersonal skills, action‑oriented, performance‑driven, and ability to adapt successfully to changing work environment and needs.