Training Specialist

Title: Training Specialist

Location: New York, NY (hybrid)

Type: Contract

Our direct client is seeking a Training Specialist who will design, develop, deliver, and maintain highly effective and engaging learning content using multiple delivery methods including handouts, reference guides, walkthrough videos, micro/macro e-learning modules, and other digitized learning content. This role organizes and conducts training sessions to ensure professional development in both virtual settings as well as corporate facilities, field sites, and off-site as needed.

• Helps manage a comprehensive course catalogue and training curriculum for all new and existing employees as well as participate in the training and organizational change management of system upgrades and new product implementations either virtual or on-site as needed.
• Works closely with business areas and other department trainers to ensure training needs are being met while also evaluating their effectiveness post implementation.
• Provides prompt and intelligible support to clients as they navigate training services and applicable products.
• Conducts onsite and virtual office hours and rounding to provide personalized support.
• Provides support to employees and managers across the organization.
• Participates in the training and organizational change management of system upgrades and new product implementations, where applicable.
• Works alongside product roll-out teams to deliver on training objectives. Shares knowledge of enhancements, designing internal training materials, and providing education and support to teammates.
• Regularly reviews and updates training materials to ensure accuracy, relevance, and alignment with the latest industry standards and practices.
• Adheres to department and organizational training templates and styles.
• Manages course registration and enrollment.
• Evaluates training program effectiveness through feedback surveys and assessments.
• Enhances professional growth and development by participating in educational programs, reading current literature and participating in in-service meetings and workshops.

• High school diploma or GED is required. Bachelor’s degree in Business, Communications, Marketing, Human Resources, IT, Organizational Development, Psychology, or related field is preferred.
• Two (2) to four (4) years of experience working in a training, learning and development, or consulting environment is preferred.
• Understanding of training content development and information delivery.
• Ability to break down complex technical information into simple, easy to understand concepts for nontechnical users.
• Understanding of and ability to apply Adult Learning Theory.
• Experience with content design / authoring tools such as Articulate, Captivate, Snag It, Photoshop, Adobe Premier, or others.
• Excellent written and verbal communication skills and interpersonal skills and above-average computer and technical skills.
• Understanding of the integration of information technology systems.
• Curious, with an ability to identify areas of improvement and pain points.
• Ability to flex with the ever-changing needs of a complex and dynamic organization and healthcare industry.
• Effective planning and problem-solving skills.
• Ability to effectively prioritize and execute tasks in a high-pressure, fast-paced environment.
• Ability to support a flexible weekday work schedule, which could include early morning or early evening meetings to accommodate the schedules of executives and other staff.
• Ability to work effectively in a collaborative, team-oriented environment with diverse groups of professionals.