Academic Community Lead; Academic Program Coordinator

About John Jay College

John Jay College of Criminal Justice is a senior college of the City University of New York (CUNY) and an internationally recognized leader in educating for justice. Led by President Karol V. Mason, John Jay is a federally designated Hispanic-serving institution, it is ranked third in the nation in Black student success, and it is a top ten institution for promoting student social mobility.

John Jay is proud to serve a diverse and dynamic student body of 15,000 students that includes nearly fifty percent students who are first in their family to attend college as well as students who are immigrants, from low‑income families, or from other historically underrepresented groups in higher education.

Reporting to the Director of Undergraduate Foundations in Student Academic Success Programs, the Academic Community Lead provides coordinated care to up to 700 first‑and second‑year students as part of the Undergraduate Foundations framework. At registration, students join one of five Academic Communities based on their broad initial interests:
1) Safe Communities and Law Enforcement;
2) Laws, Politics, and Global Issues;
3) Culture, Creativity, and Communication;
4) Mind, Behavior, and Society;
5) Science, Technology, and Health. For the first two years of a student’s journey, Academic Community Leads serve as holistic student success coordinators, anchoring a proactive care model that connects students to the right supports at the right time through robust interdepartmental collaboration and shared tracking systems.

• Serve as the primary point of contact for an assigned Academic Community.
• Coordinate with faculty, advisors, peer success coaches, and campus offices to align communications, events, and programming with student milestone goals.
• Curate experiential learning opportunities, career programming, and resource referrals aligned with the interests and needs of the assigned community.
• Design and lead community‑building events and career exploration activities.

• Partner with Advising, SASP, Learning Centers, CLL, and EMSA staff to ensure students receive timely, coordinated support.
• Align academic recovery, career readiness, and community engagement services across units.
• Consolidate and share student milestone and participation data with assigned case managers to enable timely outreach and interventions.
• Participate in biweekly case review meetings to adjust support plans and ensure cross‑office coordination.

• Use EAB Navigate to monitor student academic performance, attendance alerts, and milestone progress.
• Coordinate outreach and intervention strategies for students flagged in Progress Reports or at risk of falling behind.
• Send proactive, customized communications via Signal Vine and Navigate.
• Coordinate student referrals to appropriate campus services for students in the Academic Community.
• Coordinate and deliver academic recovery workshops and help students re‑engage after setbacks.

• Maintain accurate records of student contacts, workshop attendance, and milestone completion.
• Provide regular reports on trends, engagement, and progress to inform strategic improvements.
• Contribute to program assessment and participate in planning and improvement cycles.

• Bachelor’s Degree required.

• Experience advising, coaching, or mentoring undergraduate students.
• Familiarity with best practices for first‑ and second‑year student success and retention.
• Skilled at analyzing large amounts of data and making data‑informed decisions to support students.
• Experience using platforms such as EAB Navigate, Signal Vine, and other student support tools.
• Embraces trauma‑informed, student‑centered approaches.
• Experience providing inclusive support to a diverse student body at a Minority‑and Hispanic‑Serving Institution.
• Track record of thriving in fast‑paced, highly collaborative environments with diverse team members.
• Naturally curious and eager to learn; comfortable adapting to new tools, processes, and…