Student Support Manager

• Job Type: Officer of Administration
• Regular/Temporary:
  Regular
• Salary Range: $70,000–$80,000

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

University Life is a central division that supports all Columbia students by fostering an inclusive, connected University community across Columbia’s 17 schools and campuses. We serve as a hub for student engagement, cross-school collaboration, and coordinated University-wide initiatives that strengthen the student experience. Our work is grounded in building trusted relationships across the institution so that students can access the resources, opportunities, and support systems they need to succeed.

We advance student well-being, belonging, and personal development through programs, policies, and partnerships that encourage connection, leadership, and dialogue across diverse experiences and perspectives. Guided by our core values of connection, integrity, respect, service, and continuous learning, we are committed to creating environments where students feel welcomed, supported, and empowered throughout their academic journey.

Through close collaboration with students, faculty, and staff, University Life champions a Columbia defined by inclusion, community citizenship, and holistic support—one where every student can participate fully in campus life and contribute meaningfully to our shared University community.

The Center for Student Success & Intervention (CSSI) delivers a comprehensive, 360° model integrating Student Conduct, Student Support Management, and Operations/Training. CSSI partners with all Columbia schools to triage referrals, provide clear process guidance, and remove barriers to student persistence through basic-needs support and developmentally focused interventions. Grounded in evidence-based practice and its core values of student success, integrity, accountability, and community engagement, CSSI upholds community standards while advancing equitable student outcomes.

Reporting to the Senior Associate Director of Student Support, the Student Support Manager provides high-complexity, non-clinical support by helping students identify their needs and connect to appropriate resources. The incumbent partners closely with the Center's team, Columbia University schools, and campus partners to support a holistic review of student behavior and well-being in complex, high-risk and sensitive situations that require significant independent judgment and discretion.

In partnership with Columbia's 18 schools, the Student Support Manager serves as a point of contact for students and other members of the University community to support students in distress, including students experiencing significant personal, academic or behavioral challenges that may require sustained engagement.

The incumbent will be part of the Student Support team within CSSI, which collaborates with Columbia’s schools and University partners to support students across a wide variety of concerns, including helping students understand and navigate on- and off-campus resources. The team also supports students who are navigating the student conduct process (when appropriate and requested) and administers the Return to Columbia program for students who have been separated from the University, including managing a caseload of Return to Columbia program cases, which require high level coordination, monitoring and engagement over a semester or longer.

The Student Support team also provides administrative oversight to the campus food pantry and develops and facilitates cohesive services, information, and programs for students seeking support with basic needs, with an intentional focus on upstream, preventative programming designed to reduce student distress, address emerging needs early, and mitigate escalation into more acute or crisis-driven interventions. This…