Enrollment Coordinator - Reopened

Enrollment Coordinator - Reopened POSITION DETAILS

As a leading online school in New York since 2006, the CUNY School of Professional Studies (CUNY SPS) offers the most online bachelor's and master's degree options at the City University of New York, and serves as the University's first undergraduate all-transfer college. With 26 degrees and numerous other non-degree and grant-funded workplace learning programs, CUNY SPS meets the needs of adults who wish to finish a bachelor's degree, progress from an associate's degree, earn a master's degree or certificate in a specialized field, and advance in the workplace or change careers.

Consistently ranked highly by U.S. News & World Report for its online offerings, CUNY SPS has emerged as a nationwide leader in online education. The School's renowned and affordable online programs ensure that busy working adults may fulfill their educational goals on their own time and schedule. As CUNY SPS moves beyond its 20th year, we dedicate ourselves to engendering an innovative and transformative student-centered experience.

Reporting to the Enrollment Systems Manager, the Enrollment Coordinator supports cross-functional enrollment operations as a member of the CUNY SPS Office of Enrollment Management. This position plays a vital role in maintaining the accuracy and integrity of prospective and current student records in CRM and enrollment systems.

In addition to the CUNY Title Overview, key responsibilities include, but are not limited to:

• Assists with cross-functional enrollment support, including responding to general inquiries from prospective and continuing students regarding application processes, enrollment and registration.
• Supports student enrollment activities and day-to-day processing tasks.
• Assists in the coordination of admissions application processing, including handling and organizing transcripts, diplomas, letters of recommendation, and other supporting documentation.
• Scans and uploads admissions-related documents as part of the application review process.
• Creates and maintains student records, ensuring accuracy and completeness of applicant and enrollment data.
• Reviews application data regularly and makes updates to ensure data accuracy and integrity.
• Tracks and assists with operational tasks involved in processing admissions applications and maintaining student enrollment workflows.
• Contributes to the development of workflow documents, training materials, and operational guides to support admissions and enrollment functions.
• Supports the planning and coordination of communication efforts related to admissions and enrollment management, including preparing targeted lists and assisting with the scheduling of outreach campaigns.
• Assists in compiling and generating reports to support enrollment operations and decision-making.

• Until further notice, work will be performed in a hybrid manner with 70% onsite presence.

Bachelor's Degree required.

Preferred Qualifications:

• Two years’ related experience in enrollment, admissions, student records, or higher education operations.
• Proficiency with enterprise systems.
• Strong technical skills, including Microsoft Office (Excel, Access, Word, PowerPoint); comfort with learning new platforms.
• Excellent communication, organizational, and interpersonal skills.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Commitment to improving student experience and to understanding admissions application and student enrollment processes.
• Flexibility and adaptability in a fast-paced, evolving environment.
• Demonstrated commitment to diversity, equity, and inclusion.

Supports student enrollment activities and processing.

• Provides direct student services and works collaboratively with other units to support registration, payment, and related activities
• Conducts workshops on enrollment management services and processes
• Counsels students, staff and faculty on academic registration, admissions, testing, and related processing
• Manages student information databases and resolves issues with student records and transactions
• Ensures compliance with college, Federal, and New York…