Customer Service Skills Instructor

Overview

Customer Service Instructor – Part-time position in the Miami metropolitan area. The SEIU 32BJ Training Fund is seeking qualified candidates for a part-time Customer Service Instructor role in Miami, Florida.

Miami, Florida

• Base pay range: $50.00/hr (as provided by the employer).
• $50 per teaching hour; paid preparation time; paid in-house training, coaching, and professional development opportunities.

SEIU 32BJ is a service union representing cleaners, maintenance workers, service staff, and security officers in the Miami/Ft. Lauderdale area and nine other states on the East Coast. Our mission is to educate every member so that they have the tools they need to meet the challenges of a changing industry.

• Creative, dynamic teachers with good interpersonal skills who enjoy working in diverse linguistic and cultural settings.
• Teachers who are looking to empower workers through industry skills education.

• Plan and implement lesson plans that are aligned to the program curriculum and incorporate the provided educational materials.
• Teach course content using a student-centered teaching approach.
• Maintain and submit records of attendance.
• Maintain ongoing communication with supervisor.
• Participate in relevant professional development activities, as available.

• Experience teaching or training in customer service or related fields.
• Knowledge of customer service principles and best practices.
• Experience working in service industries such as property management, airports, hospitality, or retail.
• Strong interpersonal skills and the ability to interact with students from a variety of linguistic and cultural backgrounds.
• Ability to use digital platforms to instruct, communicate, and record program data.
• Spanish proficiency required. All classes are taught in Spanish.

• Record of completed COVID-19 vaccine or confirmed medical/religious exemption.
• Compliance with current COVID-19 protocols of the organization.

• Variable schedule that could include weekday, some weekday evenings, and some Saturdays.

• All classes are delivered at the Miami Airport.