Academic Student Support Counselor; HEOa; Program

Academic SEEK Student Support Counselor (HEOa) (SEEK Program)

POSITION DETAILS

SEEK (Search for Education, Elevation, and Knowledge) is a senior CUNY Colleges higher education opportunity program that provides comprehensive academic support to assist capable students who otherwise might not be able to attend college. The Academic SEEK Student Support Counselor reports directly to the SEEK Program Director.

DUTIES AND RESPONSIBILITIES

• Conduct outreach to students flagged for academic risk, registration issues, financial aid holds, and other barriers to success.
• Assess students’ academic, personal, and career development needs.
• Support SEEK’s enrollment, advisement, and retention processes, including new-student onboarding, orientation, and ongoing touchpoints.
• Build strong partnerships with faculty, academic departments, and administrative units to address barriers to student success.
• Create and oversee programming that enhances student skill‑building, personal development, and learning outcomes.
• Assist with implementing targeted retention campaigns, progression initiatives, and academic interventions.
• Provide personal, career, and educational advising to individuals and groups; maintain student files and contact data.
• Initiate, develop, and deliver workshops, panels, presentations, and special programs that support students’ growth and coordinate retention services with campus partners.
• Advocate for the needs and concerns of SEEK students, ensuring access to appropriate support services and accommodations.
• Participate in program planning and assessment.

QUALIFICATIONS

• Master’s degree in counseling, guidance, social work, psychology, or related field and at least two years of related experience.
• Experience implementing student support, enrollment, and retention strategies, including academic success coaching, case management or similar high‑touch student engagement models.
• Exceptional attention to detail, time‑management, and organizational skills with ability to prioritize competing demands.
• Ability to work productively in a dynamic, student‑focused and customer‑responsive environment.
• Familiarity and comfort with CRM and collegiate case‑management systems.

PREFERRED QUALIFICATIONS

• Minimum of 5–6 years of progressively responsible experience in counseling, academic advisement, student success, or related student‑services roles.
• Proficiency in educational technology, learning management systems, and data analytics tools.

COMPENSATION AND BENEFITS

$86,741 - $94,909 – Salary commensurate with education and experience. CUNY’s benefits include health plans, retirement/pension benefits, tuition waivers for graduate study, paid time off, and access to campus programs.

APPLYING

Send cover letter, resume, and contact information for three references (email & phone) in one document (doc, pdf, or rtf) via the CUNY job board. Apply at https://(Use the "Apply for this Job" box below). filter by York College;
Job .

Closing Date
:
January 15, 2026

EOE Statement
:
York College / CUNY is an EEO/AA/IRCA/ADA Employer.