Client & Studio Coordinator

Hardman Design creates made-to-order solid hardwood furniture crafted from FSC-certified wood and produced in Europe with a focus on material integrity and careful construction.

We are seeking a Client Experience & Studio Coordinator to support client communication, showroom appointments, and studio operations while working directly with the founders. This hands-on role plays a central part in guiding clients from first inquiry through quoting, sample coordination, and final sale.

• Start Date ASAP Full-time (up to 40 hrs/week)
• Brooklyn, NY (appointment-based showroom)
• Typically Wednesday–Saturday in showroom (based on scheduled appointments; other time may be remote)
• Two consecutive days off (typically Sunday and Monday)

• Manage client inquiries via Zendesk (email and phone)
• Ensure timely follow-up across active projects
• Assist in preparing custom quotes in collaboration with the founders
• Coordinate samples and shipments
• Host scheduled showroom consultations (in-person and virtual)
• Present upholstery, wood species, finishes, and customization options clearly and confidently
• Maintain and organize the showroom space
• Assist with furniture installation, display repositioning, and delivery coordination
• Prepare quick product photos or walkthrough videos as needed
• Support additional client-related and studio tasks as required

• Independent, organized, and detail-oriented
• Strong written and verbal communication skills
• Comfortable managing multiple priorities
• Responsive and proactive
• Professional and client-focused demeanor
• Ability to lift and move display pieces (20–30 lbs)
• Saturday availability required
• 1–3 years of client-facing or operations experience preferred
• Interest in furniture, design, or interiors a strong plus

• $50,000–$60,000 annually, based on experience
• Paid time off
• Bi-annual performance-based bonus
• Direct exposure to founders and custom furniture development
• Growth opportunity within a design-led studio