Email Designer, CRM & Loyalty - Corporate

Benefits

• Medical, Dental, and Vision Coverage
• 401(k) Retirement Program with Employer Match
• Life and Disability Insurance Plans
• Ancillary Insurance Plans
• Employee Assistance Program
• Fertility & Family Forming Support and Resources
• Pet Insurance
• TAO Marketplace
• Employee Discounts
• Time off and much more!

The Email Designer, CRM & Loyalty will own the visual design and user experience of all marketing and lifecycle emails within the Tao Group Hospitality CRM & Rewards ecosystem. This role is focused on building high-performing, on-brand email templates and design systems in Figma that bring guest data and personalization to life across campaigns and automated journeys.

• Design email templates and modules (promotional, lifecycle, transactional, loyalty) that are on-brand and optimized for mobile and desktop
• Build and maintain scalable design systems in Figma, including components, modules, and style libraries used across CRM campaigns.
• Apply best practices for responsive email design, typography, hierarchy, and UX to drive opens, clicks, and conversions.
• Translate analytics and campaign goals into intuitive, high-impact visuals.
• Partner with marketing, brand, and data teams to ensure creatives align with customer lifecycle strategies.
• Maintain a library of reusable components for rapid activation.
• QA test all CRM creatives across devices and email clients.
• Assist and/ or complete additional tasks as assigned.

• 3–5 years of digital design experience (hospitality, entertainment, or lifestyle brands preferred).
• Expert in Figma, Adobe Creative Suite, and CRM-friendly design tools (e.g., Stensul, Salesforce Content Builder).
• Strong understanding of responsive email design, typography, and UX/UI for mobile.
• Familiarity with HTML/CSS for email optimization is a plus.
• Portfolio showing creative use of data and personalization

The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Must have strong problem-solving skills
• Excellent written and verbal communication skills required
• Ability to work under pressure and meet deadlines
• Must have good positive energy throughout the day
• Must be able to read the computer monitors and print legibly
• Must be able to sit and/or stand for extended periods of time
• Must be able to move quickly through work and set the pace in the office
• Must be able to push and lift up to 25 lbs.
• Small to Medium office environment
• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
• 5-25% Local Travel (United States)
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
• Ability to maintain a high level of confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment