Dental Patient Care Coordinator

Patient Care Coordinator

Base pay range: $40,000.00/yr – $65,000.00/yr

Hourly rate: $20–$25/Hour DOE | Full-Time | High‑Performance Front Office Role

Location:

National Dental – An Established Dental Practice – Manhattan, NY (Upper East Side)

If you're a people‑first professional with a knack for collections, scheduling, and treatment plan conversions, we want you on our team.

• $25 per hour +/‑, based on experience
• Full‑time schedule: 5 days/week, no weekends
• Full benefits:
  Medical, Dental, Vision, Life, PTO, 7 paid holidays
• 401(k) with up to 4% match
• Employee Assistance Program for you and your family
• Voluntary benefits: pet insurance, identity theft protection, and more
• Safe, PPE‑protected, CDC‑compliant environment
• Continuing education opportunities

• Deliver top‑tier patient service at every touchpoint, from check‑in to checkout
• At check‑in:
  • Welcome patients warmly and create a positive start to their visit
  • Reappoint for their next recare before they leave
  • Collect over‑the‑counter balances with confidence
  • Verify and update personal and insurance details
• At checkout:
  • Present treatment plans and associated fees clearly
  • Convert treatment recommendations into scheduled appointments
  • Provide after‑visit documents (receipts, school notes, reminders)
• Manage and work the recall/reappointment list to keep the schedule full
• Monitor and minimize cancellations through proactive communication
• Partner with the practice manager and clinical team to keep the daily schedule optimized and on goal
• Answer phones promptly and professionally, turning inquiries into booked appointments
• Support compliance and maintain organized, accurate patient records

• Minimum of 3 years dental front office experience (collections and scheduling experience required)
• Strong skills with scheduling software and Microsoft Office
• Experience with dental software systems preferred
• Associate’s degree in business or office administration a plus
• Solid communication skills and a professional, friendly demeanor
• Highly organized, detail‑oriented, and committed to both patient satisfaction and office performance

• Full‑time opportunity, five days a week

Seniority level:
Associate

Employment type:

Full‑time