Receptionist, Customer Service​/HelpDesk

Location: New York

* Greet guests upon arrival with a warm and sincere welcome.
* Consistently offer professional, friendly and engaging service.
* Provide personalized, anticipatory service that focuses on quality of interaction and delivering white glove experience rather than transactional processing.
* Serve as the central information hub of our offices, connecting employees, visitors, and vendors to the right resources, departments, or answers.

- Demonstrate confidence, professionalism, responsiveness and exceptional customer service skills.

* Hospitality mindset dedicated to creating frictionless, high quality experiences for clients and guests.  
* Act as a liaison between clients, guests, and other onsite partners to ensure seamless customer experience.
* A sincere willingness to provide service to clients, guests, vendors, and peers.
* Handle guest concerns in person, over the phone, or via emails/tickets and offer assistance and resolution promptly and graciously.
* Self-accountability on the hospitality and experience  standards, and participate in hospitality audits conducted by the management team.

- Event support and arrival experience  
* Support onsite events through organized check-ins & badging.  
* Provide a hospitality-focused arrival experience for all external and event guests.  
* Support the facilitation of office events and pop-ups.
* Support the annual management plan by accomplishing key performance indicators as identified by management.
* Meet all goals and objectives assigned to you to the best of your ability as identified by management.
* Act as triage point for facility management issues
* Manage incoming and outgoing courier and other packages or mail as required.
* Work closely with team members and cross-functional partners to coordinate smooth and efficient handling of guest requests, resolutions, and seamless client experience.
* Proficient in Google Suite, with the flexibility to quickly adapt to new processes and systems implemented by management.
* Excellent organization and communication skills, both oral and written, proficiency in English required.
* Ability to perform minimal physical activity such as walking and carrying small packages.
* Confidence to enforce security policies and manage friction points (e.g. unannounced vendors, etc.) while maintaining a high level of professionalism and customer service

The ideal candidate will have at least two years of customer service related experience, preferably from hotels, resorts, retail, fine dining restaurants, luxury guest service environments, or tech corporate offices.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500(R)  company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.

Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
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