Motor Vehicle Representative , G-; NY HELPS

NY HELP:
Yes

Agency:
Motor Vehicles, Department of

Title:

Motor Vehicle Representative 1, G-9 (NY HELPS)

Occupational Category:
Clerical, Secretarial, Office Aide

Salary Grade: 09

Bargaining Unit: ASU - Administrative Services Unit (CSEA)

Salary Range:
From $42641 to $52413 Annually

Employment Type:

Full-Time

Appointment Type:
Permanent

Jurisdictional Class:
Non-competitive Class

Travel Percentage: 0%

Workweek:
Mon-Fri

Hours Per Week: 37.5

From: 7:30 AM

To: 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County:
Onondaga

Street Address: 4671 Onondaga BLVD Suite 185

City:
Syracuse

State: NY

Zip Code: 13219

• Responsible for substantial in‑person or telephone contact with members of the public seeking services or information regarding licenses, registrations, identification, testing, insurance, penalties, hearings, and related agency programs.
• Effectively use a computer with multiple applications running simultaneously.
• Operation of telecommunication consoles, camera, cash drawer, photocopiers, fax machines, scanners, calculators, etc.
• Process customer payments such as cash, checks, credit card charges, and inventories of documents, license plates, registration stickers, and other security items.
• Expected to wear a headset and effectively answer telephone calls which are automatically and continuously distributed by a complex telephonic system. Telephone calls may be monitored for quality assurance. Deal with uncooperative or sometimes hostile individuals, maintaining a calm, courteous, and reasonable manner even under very difficult, highly stressful, and at times confrontational circumstances.

• Graduated from high school or have earned a high school equivalency diploma AND must have EITHER:
  • One year of experience in a position where your primary responsibility was providing customer service to the general public in an environment with substantial face‑to‑face interaction or in a call center environment.
  • 30 college semester credit hours.
• Transfer:
  • One year of permanent, contingent‑permanent, or 55b/c service allocated to a G‑07 or higher eligible for transfer under Section 52.6 or Section 70.1 of Civil Service Law, or currently serving in the title and eligible for reassignment.
• Reinstatement:
  • If you previously served in this title or in a title otherwise transferable to this title, you may be considered for reinstatement pursuant to Civil Service Law, if it is in the best interest of the agency. If you left state service more than one year ago, the reinstatement must also be approved by the Civil Service Commission. All reinstatements must serve a mandatory 52‑week probation period.
• 55b/c Appointment:
  • This position is eligible for 55b/c designation and candidates with 55b/c eligibility are encouraged to apply. Candidates must meet the minimum qualifications stated above and must submit their current 55b/c eligibility letter along with their application.
• * This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non‑competitive appointment, which means NO EXAMINATION IS REQUIRED, but all candidates must meet the minimum qualifications of the title for which they apply.
  At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non‑competitive employment status converted to competitive status, WITHOUT HAVING TO TAKE A CIVIL SERVICE TEST. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

Hours of the position will be discussed at the time of interview, including questions regarding Flextime, AWS/Compressed work week and Telecommuting.

There are many benefits to working for the DMV! Including:

• Paid Leave
• Paid Holidays
• Pension
• Health Insurance
• Dental & Vision Coverage
• Flex Spending
• Voluntary 457B Retirement Saving Program
• Health Care…