Customer Service Representative

About us:

We are an upscale 4 Veterinarian practice on the Upper East Side of Manhattan. We will be moving into a brand-new, state-of-the-art facility and are looking to expand our team, days of operation, and hours.

The Client Service Representative (CSR) serves as both the first and last point of contact for our clients, playing a critical role in delivering a consistently exceptional client experience. This position requires a detail-oriented, dependable professional who thrives in a fast-paced environment and collaborates effectively with team members.

The ideal candidate is extremely reliable, highly organized, performs well under pressure, and demonstrates strong computer proficiency. Experience with Avimark, Cornerstone, or Impromed practice management software is preferred. Familiarity with USDA APHIS regulations and the VEHCS system is highly desirable.

• Answer calls and emails with professionalism and warmth
• Schedule appointments and send reminders/follow-ups
• Greet clients and gather patient information accurately
• Process payments and maintain medical records
• Provide post-visit instructions and promote services and preventive care
• Support daily front desk and practice operations

• High school diploma or equivalent
• Strong communication and customer service skills
• Veterinary experience preferred
• Comfortable with practice management software and technology
• Ability to multitask in a fast-paced setting
• Lifting up to 40 lb may be required

• Hourly Range $22-28/hour
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

At Ameri Vet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here's what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note:

Any Benefits listed above apply to full-time employees.

At Ameri Vet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.