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SaaS Retention & Adoption Specialist
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-03-07
Listing for:
SQUIRE
Full Time
position Listed on 2026-03-07
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, CRM System
Job Description & How to Apply Below
A customer engagement platform is seeking a Customer Experience Specialist to reduce churn and support customer retention. In this role, you will manage inbound cancellation requests, engage customers at risk of churn, and support upgrades to enhance product adoption. The ideal candidate has over 2 years of experience in support or customer success, strong communication skills, and the ability to deliver training.
Familiarity with CRM systems is essential for success in this position.
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