Experienced Mazda Service Advisor

Location: Brooklyn, NY

Job Type: Full-Time

Department: Service

Bay Ridge Mazda is seeking an experienced, customer-focused Service Advisor to join our fast-paced service team in Brooklyn. This is a full-time opportunity for someone who thrives in a busy service drive, enjoys helping customers, and takes pride in delivering a smooth and professional service experience.

We are looking for someone who communicates clearly, stays organized under pressure, and works well as part of a structured, team-oriented environment.

• Greet customers professionally and create a welcoming first impression.
• Listen carefully to customer concerns and accurately document vehicle issues.
• Write repair orders, provide service estimates, and present recommended maintenance.
• Communicate clearly with customers throughout the repair process.
• Work closely with technicians to ensure repairs are completed correctly and on time.
• Follow up with customers after service to ensure satisfaction and build long-term relationships.
• Maintain a clean and organized workstation while following Mazda service processes.
• Help the service team achieve daily and monthly performance goals.

• 3+ years of service advisor or customer-facing automotive experience preferred.
• Mazda or other OEM dealership experience is a strong plus.
• Strong communication skills, both written and verbal.
• Professional demeanor with the ability to stay calm and organized in a busy environment.
• Comfortable using dealership DMS and scheduling systems (Reynolds experience is a plus).
• Valid driver’s license and clean driving record.
• Ability to work full-time, including Saturdays.

• Someone who puts the customer first and follows through.
• A team player who supports coworkers and respects the service process.
• A detail-oriented professional who takes pride in their work.
• A confident communicator who can clearly explain vehicle service needs.
• Someone who shows up prepared, stays focused, and works with purpose.

• Paid time off and paid holidays.
• Competitive pay structure with bonus opportunities.
• A busy service department with a strong customer base.
• Supportive service management focused on training, growth, and long-term success.
• A dealership culture centered on professionalism, teamwork, and performance.

Submit your resume along with a short message about your background and experience. Tell us why you would be a great fit for the Bay Ridge Mazda service team.