Customer Success Manager
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-03-07
Listing for:
PARTECH PARTNERS
Full Time
position Listed on 2026-03-07
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Manager, Customer Success Mgr./ CSM, Customer Service Rep -
Business
Client Relationship Manager, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Company Description
Remarkable AI helps consumer brands drive revenue with automated 1:1 messages. Remarkable AI connects with your existing tech stack to identify prime shoppers and generate the perfect personalized message. Build your community on social. Answer a product question by SMS. Bring customers back to shop with personalized win back emails.
Role Description Customer Relationship Management- Develop a trusted advisor relationship with each of your customers, driving success with our solutions and ensuring they receive maximum value from Remarkable
- Be an expert and advisor, while maintaining an understanding and expertise of Remarkable products and solutions, to drive our customer’s ability to successfully adopt the most relevant features for their specific requirements.
- Be a thought leader and provide insights, recommendations and best practices to your key accounts
- Develop and execute tailored Customer Success Plans that align with customers’ business objectives and desired outcomes.
- Conduct regular business reviews (QBRs) to ensure progress, align on goals, and identify growth opportunities.
- Drive high renewal rates and identify growth and expansion opportunities.
- Reduce churn and contraction through early risk identification, intervention, escalation and mitigation in partnership with your Remarkable team.
- Data-Driven insights
- Leverage data and analytics to identify trends, risks, and opportunities to enhance the customer journey.
- Prepare and present reports to customers and internal teams that demonstrate impact and value.
- 2+ years of relevant work experience in a customer-facing customer success, account management or strategic consulting organization.
- Analytical Skills for data-driven decision making.
- Experience with strategic and complex enterprise customer needs.
- Experience establishing yourself as a trusted advisor with customer partners to guide outcomes.
- Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified.
- Ability to understand and communicate complex problems clearly and concisely to different audiences.
- Self-motivated and entrepreneurial team player.
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