More jobs:
Industrial Customer Success Manager
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-03-07
Listing for:
Remote Jobs
Full Time
position Listed on 2026-03-07
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, HelpDesk/Support, Client Relationship Manager, Customer Service Rep -
Business
Customer Success Mgr./ CSM, Client Relationship Manager
Job Description & How to Apply Below
Employer Industry: Cybersecurity
Why consider this job opportunity:
- Salary up to $150,000
- Opportunity for career advancement and growth within a fast-growing organization
- Work remotely from anywhere in the U.S.
- Join a company recognized as a leader in CPS protection with a strong commitment to innovation
- Be part of a diverse and inclusive work environment that values every employee's contributions
- Chance to work with top-tier clients and make a significant impact on their success
- Own customer happiness and retention, serving as the primary point of contact for all customer interactions
- Build and nurture relationships with customers at all levels, including C-suite executives
- Guide customers through a customized journey towards successful product adoption and desired business outcomes
- Monitor customer health and proactively address challenges to maximize product value
- Collaborate with internal teams to ensure a seamless customer experience
- Proven track record of 4+ years of experience as a Customer Success Manager or Technical Account Manager in a B2B organization
- Experience managing large, complex customers in IT/OT environments
- Ability to translate complex technical details into clear business strategies for executive stakeholders
- Strong customer-centric mindset with the ability to identify key champions and areas for expansion
- Excellent communication and presentation skills, both online and in-person
- Bilingual in Spanish or Portuguese is a plus
- Highly organized with strong attention to detail
- Self-learner and self-starter, capable of becoming a product expert and customer advocate
- Willingness to travel up to 25%
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