Experienced Service Department Manager; Dansville, NY

Position: Experienced Service Department Manager (Dansville, NY)
Location: Dansville

Service Department Experience Required

We are hiring a hands-on Service Department Manager to help manage and grow our service department. Responsible for controlling costs, maintaining good employee relationships, obtaining sales and profit objectives, and building a loyal clientele. The ideal candidate will be a team-builder, team-player, and customer-focused, organized, and highly motivated.

We offer:

• Monthly Performance bonus
• Healthcare, Medical and Dental insurance options
• Paid vacation and sick time

Responsibilities:

• Manage the Service Department to include technicians and service advisors,
• Forecast goals and objectives for the department and strive to meet them
• Will participate in Service Advisor activities:
• • Act as the first point of contact for service customers, providing outstanding customer service, leaving a positive impression with the customer. Maintain a high customer service index.
  • Actively listen to engage and understand the customer's vehicle concerns and answer technical questions regarding repairs, warranties, and services
  • Dispatch service work to technicians, and assist in maintaining work-flow and production in the shop.
  • Create repair order and communicate vehicle needs clearly to technician; evenly distribute work between technicians
  • Communicate vehicle diagnoses and maintenance needs to customer. Advise and sell needed work
  • Follow up on vehicles throughout the repair process, keeping customer updated
• Ensure customers vehicles are serviced properly and in a timely manner
• Conduct Service Department performance and safety meetings
• Oversee technical and safety training of all Service Department employees
• Must be results- driven, highly energized, and a customer service-oriented leader
• Must have a passion for taking care of customers
• Handle and resolve customer complaints
• Motivate, train, develop, and reward employees
• Will communicate with customers about maintenance and service work needed efficiently
• Continue to maintain value, quality, integrity, and CSI

Qualifications/Requirements:

• Previous dealership Service Management experience strongly preferred
• Knowledge of dealership warranty process and policies; dealership financial statements; principles and processes for providing customer service
• The ability to identify causes of operating errors and the knowledge to create and implement corrective actions
• The ability to use good judgment in challenging situations
• A professional demeanor when interacting with customers
• Must have a valid driver's license and have and maintain an acceptable, safe driving record

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, genetics, protected veteran status or any other characteristic protected by law.