Director of AI Adoption & Customer Success
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-03-01
Listing for:
Zendesk
Full Time
position Listed on 2026-03-01
Job specializations:
-
Customer Service/HelpDesk
-
IT/Tech
Job Description & How to Apply Below
A leading customer service technology firm is seeking a Director of AI Success in New York City. This role involves setting strategic direction for AI adoption and leading multiple teams. Responsibilities include managing operational rigor, improving product adoption, and fostering executive relationships. Candidates should have significant experience in customer success or similar fields, along with proven leadership in SaaS environments.
The position offers a competitive salary with an OTE of $227,000 to $341,000 based on experience.
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