Customer Service Specialist

Esquire Brands, LLC is a global leader in the fashion footwear industry, specializing in creating stylish and trendy footwear for kids. Known for introducing innovative and fashionable designs, Esquire Brands is a full-service licensing company that manages the entire process from concept to production to placing products with retailers. The company is committed to delivering high-quality and appealing footwear that meets the needs of today’s children and their families.

This is a full-time, on-site role for a Customer Service Specialist based in Manhattan, NY. Responsibilities include interacting with customers & sales team via phone and email, ensuring customer orders are entered and processed timely and accurately and any issue resolved promptly.

• Experience with in the Footwear industry preferred
• Proficiency in maintaining excellent Customer Experience and managing customer relationships
• Strong Phone Etiquette and effective communication abilities
• Problem-solving skills and a proactive approach to addressing customer needs
• Familiarity with ERP tools and Microsoft 365 a plus
• Ability to work in a fast-paced, collaborative environment
• High school diploma or equivalent required; additional certifications in customer service are a plus