Splish Splash Admissions Lead

Splish Splash Admissions Lead role at Parques Reunidos

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family‑held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®.

Our passionate hosts make this purpose possible through everyday acts of love and service — what we call Heartspitality® — the intersection of heart and hospitality.

As an equal‑opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are treated equally and with respect.

The Admissions Department is responsible for delivering amazing customer service and maintaining exceptional first impressions for both prospective and existing guests. The Admissions Lead trains and oversees the day‑to‑day operations of the Admissions department and trains team members in the areas of guest services, general park knowledge, passes and tickets, and point‑of‑sale procedures. This position also assists with scheduling Admissions team members and addressing any guest concerns at the main gate.

• Assist with the daily supervision of the Admissions team and any other assigned departments
• Lead by example, attitude, and as a representation of Splish Splash’s core values
• Act as an approachable mentor and coach to all assigned team members
• Become knowledgeable of performing the essential duties of all admissions and front gate positions and backfill these positions when needed
• Participate in new‑hire orientation and training activities for all assigned employees
• Ensure that all required meal and other breaks are being given in accordance with New York law
• Assist with team scheduling and timekeeping activities

• Welcome guests to the park in a warm and friendly manner
• Courteously assist guests with questions and complaints
• Sell and collect tickets and season passes
• Ensure that all Admissions policies and procedures are being followed (e.g., entry/exit, bag checks, etc.)
• Utilize Point of Sale (POS) equipment to accurately record financial transactions
• Maintain a clean work Main Gate operation (wiping down counters, vacuuming, sweeping, picking up trash, etc.) to maintain a great first impression for incoming guests
• Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests
• Assist other Guest Experience departments as needed
• All other duties assigned by leadership

• No education requirements for this role
• Previous related work experience in a similar role preferred but not required

• Ability to read, write, and speak fluent English;
  Spanish or other bilingual language skills are a plus

• Must be at least 16 years of age to comply with New York Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Ability to comply with all uniform policies
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to handle high‑pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment
• Ability to follow direction, multi‑task, and work as part of a team as well as independently

• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more

• Subject to frequent exposure to outdoor areas of the park
• Frequent exposure to the variable outside temperatures, including high heat,…