Customer Activation

About Unify

Unify is building the first AI-powered system of action for revenue teams
, helping companies transform outbound into a top-performing growth engine by making go-to-market execution observable, repeatable, and scalable. Founded in 2023 by leaders from Ramp and Scale AI, our team brings experience from companies like Airbnb, Meta, Waymo, Perplexity, , and more.

Unify increased revenue by 8x in 2024 and serves customers including Perplexity, Cursor, SoFi, and Justworks. We’re a high energy, high intensity team that has raised $58M from Thrive, Emergence, OpenAI and others.
We’re building the future of GTM - come join us!

We’re hiring for a Customer Activation role that owns the customer relationship from the moment they begin activation all the way through renewal. You will guide customers to first value, deepen adoption, build long-term health, and influence commercial outcomes across their lifecycle. You’ll be part product expert, part activation leader, and part growth strategist to ensure every customer becomes (and stays) a high-value partner.

Your work will directly shape customer outcomes, retention, expansion, and Unify’s go-to-market engine.

Own the customer journey from activation kickoff through onboarding, ensuring rapid time-to-value and deep early adoption. Run structured implementation including technical setup, enablement, play tuning, testing, and building the customer’s outbound motion. Align with stakeholders on goals, workflows, and plans that create early momentum.

Guide customers post-activation through ongoing monthly touchpoints. Ensure play health, deliverability, rep usage, and outbound excellence. Identify adoption gaps quickly and put clear plans in place to course correct. Maintain a strong understanding of customer outcomes, operational needs, and evolving expectations.

You are the primary strategic partner from activation through renewal. Maintain multithreading, executive alignment, and proactive communication. Influence renewal readiness by ensuring strong adoption, clear value, and measurable impact.

Shape Expansion & Commercial Outcomes

Identify expansion opportunities based on usage, customer maturity, and emerging needs. Support or lead commercial conversations by framing value, ROI, and strategic impact. Build trusted partnerships that make upsell and renewal natural extensions of strong activation and adoption.

Analyze activation scoring, customer behavior, feature adoption, and outbound performance to evaluate health and revenue potential. Flag accounts for intervention, identify expansion opportunities, and create targeted plans. Deliver insight-rich business reviews that move customers toward stronger performance and revenue outcomes.

Provide Product with a tight feedback loop on friction points, feature gaps, and patterns uncovered throughout activation and lifecycle. Collaborate to prioritize improvements that strengthen experience, adoption, and renewal outcomes. Document and share insights to create repeatable wins across the customer base.

Customers activate quickly, adopt deeply, and maintain strong usage through renewal. You improve customer health and reduce churn risk through proactive strategy and insights. You influence expansion and renewal outcomes by driving measurable customer value. You become a trusted advisor across activation, lifecycle strategy, and commercial impact. Your work strengthens retention, NRR, customer satisfaction, and Unify’s overall GTM engine.

3+ years in Customer Implementation, Customer Success, Account Management, Solutions, Rev Ops, Biz Ops, or similar roles in high-growth environments. Demonstrated success owning customer relationships across activation and lifecycle. Experience supporting or leading renewals and expansions is a strong plus. B2B SaaS or consulting experience is a plus.