Claims Adjuster, Crystal Fusion

Manage and process claims related to windshield repair and replacement. Interact with customers, and repair facilities to ensure a seamless and efficient claims process.

Manage and process claims related to windshield repair and replacement. Interact with customers, and repair facilities to ensure a seamless and efficient claims process.

• Process and review windshield repair/replacement claims in a timely and accurate manner.
• Assist customers in understanding their coverage and claims process.
• Coordinate with repair facilities to schedule and track repair appointments.
• Ensure proper documentation and record-keeping for all claims.
• Handle customer inquiries, provide status updates and resolving any concerns or issues.
• Work closely with repair facilities to ensure the quality and timely completion of repairs.
• Monitor claim progress to ensure customer satisfaction and compliance with company policies.
• Resolve disputes or issues related to claims, ensuring a positive experience for all parties involved.
• Locating new repair facilities.
• All other duties as assigned.

• High School Diploma or GED
• Bi-lingual, preferred
• Previous experience in claims processing or customer service, preferred
• Knowledge of automotive repair processes and insurance policies is an advantage.

• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Detail-oriented with strong problem-solving abilities.
• Proficient in Microsoft Suite
• Experience in utilizing and learning different computer systems and software for claims processing.

While performing the duties of this job, the employee is regularly required to type and look at a computer screen for long periods of the day. The employee must be able to sit for long periods of time.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Automobile Protection Corporation (APCO) is a Drug Free Workplace as well as an Equal Opportunity Employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state or local law.