Member Experience Specialist; West Coast

MEMBER EXPERIENCE SPECIALIST (West Coast hours)

Join the ground floor of the first mobile carrier who rewards you for using your phone less!

POSITION: Member Experience Specialist

LOCATION: NYC HQ (Hybrid)

HOURS: 10am - 8pm Pacific (1pm - 11pm Eastern)

SALARY RANGE: $60,000 - $65,000

START DATE: ASAP

Noble Mobile is a bold new mobile carrier that pays you to use your phone less, on a mission to put you in control of your time, data, and wallet. It's not just about saving on your bill; it's about making your data work for you. Noble is the first carrier to combine the flexibility of an unlimited plan on the nation’s most powerful 5G network with the control of getting rewarded for any of the data you don’t use.

With fair practices, real rewards for using less, and a focus on your future, Noble helps you make smarter decisions - finally, a carrier that values your time and money. Join us as we shake up the industry with transparency, fairness, and a customer-first mindset that puts money in your pocket and power back in your hands.

As a Member Experience Specialist — or what we like to call a “Noble-izer” — you’ll be the voice, heart, and guide for our members. This isn’t just customer service. You’ll be inspiring people to take back control of their attention, helping them understand their phone usage, and supporting them on their path to a more intentional digital life.

• Be the first point of contact for our members, delivering quick, thoughtful, and empathetic support via phone, chat, or email.
• Resolve billing questions, account changes, and other service needs with a solutions-first mindset.
• Educate members about how to earn cash back for low data use, optimize their plans, and make the most of Noble Mobile features.
• Identify opportunities to support members’ goals around digital wellbeing and connection.
• Help build a culture of attention, presence, and care — one interaction at a time.
• Continuously learn through training, team huddles, and member feedback.

• Have at least 1 year customer service experience (retail, call center, technology, hospitality — we value care, not titles).
• Love talking to people and helping them solve problems.
• Believe in what we’re building — less phone time, more real life.
• Are tech‑comfortable and can navigate multiple systems at once (experience with customer support ticketing platforms preferred)
• Can self‑manage and stay focused while working remotely.
• Are at least 18 years old and authorized to work in the U.S.

At Noble, you’re not just building a brand—you’re building a grassroots movement of financial empowerment. We’re a team of dreamers and doers who have built products from zero to millions of paid users, who believe mobile should work for us, and not overcharge us, sell our data, and melt our brains. As the Head of Member Services, you’ll have the freedom to experiment, the tools to succeed, and the chance to shape a company that’s rewriting the rules.

Competitive compensation, equity packages, and a culture that values your voice await.

Apply here through Linked In, and please send any questions to  Tell us why you’re ready to help Noble Mobile change the mobile game.

Noble Mobile is an equal opportunity employer committed to our values of being authentically human, sharing the upside, intense data privacy, integrity & transparency, and of course, giving people money.