Senior Branch Member Account Specialist - NY​/NJ​/PA Branches

Flexibility, security, competitive wages, and benefits ranging from medical to retirement – we've got it all. We offer opportunities for advancement, development, and tuition reimbursement. We're a company that's growing more and more every day – and you can, too.

About Us

We're a community-minded organization with more than 50 years of experience. We serve members across three states, and our culture is one built on giving back. We're more than just money – we're people helping people.

If you want to be part of something greater, something different, and something growing – then come work at Visions.

We're more than banking. You can be, too. #Claim Your Seat

NOTE:

This is an on-going/Evergreen Opening for all locations, so PLEASE BE SURE TO INDICATE DESIRED WORK LOCATION

Job Position Purpose/Summary: The Senior Branch Member Account Specialist (BMAS) provides exceptional member service by performing transactions and adhering to exceptional service expectations. Must enjoy working with the public. Possess an engaging outgoing, positive personality that will provide a warm and consistently friendly member experience. Should be interested in problem-solving to help members resolve issues or concerns with statements, accounts, and problems.

Be an advocate for, be able to explain and sell/enroll members in Credit Union products, offerings, and services. Must be able to interview members and perform needs assessments for consumer loans (except mortgage lending). Comfortable with interfacing with a variety of technologies to obtain status, input information, open new accounts, and process activities for members. Desire to serve the local community.

Education & Experience: This position minimally requires a high school education, with preference for a certificate or degree in financial areas or customer service and/or two to four years’ experience in customer service, retail, banking or financial services industry.

Essential Knowledge, Skills, & Abilities: Due to the nature of this role in dealing with our members on an ongoing basis, the position requires (and is not limited to):

• Excellent interpersonal and communication skills (both verbal and written);
  Efficient time management and organizational skills;
  Flexibility (able to adapt to changing environment).
• Positively communicate with diverse membership and staff population while providing excellent customer service.
• Strong computer skills, adherence to confidentiality, detail-oriented.
• Must complete all assigned educational courses and Product Certification tests within required time frames with passing grades.
• Must be adaptable to changes in the work environment, comfortable with multiple competing demands and able to deal with frequent change, delays, or unexpected events in a calm and logical manner.
• All employees must embrace and foster an environment that supports our mission and core values.
• Perform other job-related duties as needed.

Compensation Range: $21.00/hr.

- $25.50/hr.
* Hiring rates may be dependent on a number of factors, including years of directly related work experience, education, geographic location or special skills.*

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.