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Data-Driven Director of Customer Retention
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-02-11
Listing for:
Agility Talent, LLC
Full Time
position Listed on 2026-02-11
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM -
Management
Job Description & How to Apply Below
A NYC-based high-growth SaaS startup is seeking a Director of Customer Retention to enhance customer engagement and retention strategies. This pivotal role involves leveraging data-driven insights to develop retention programs and leading a dedicated team to drive customer success. The ideal candidate will have extensive experience in customer success within a SaaS environment, focusing on operational excellence and team leadership.
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