Customer Service Rep; Union Tpke

Customer Service

Our Customer Service Representatives (CSRs) are the first contact with our customers – we value their commitment to exceptional customer service, an enthusiastic attitude, and the ability to assist our customers through the ordering process.

In addition to providing exceptional customer service through order taking, our CSRs gain valuable experience by assisting with in‑store duties and learning the pizza delivery business. CSRs earn a base hourly pay of $16.00.

CSRs work primarily on weekends and in the evenings. It is an ideal after‑school, second, summer, or part‑time job. Schedules are flexible and we always try to work with you.

As a CSR you have an excellent opportunity to learn the in‑store side of the business and eventually move into management. Domino’s Pizza promotes from within – many General Managers started as drivers or CSRs. This role can lead to our Management Development Program.

To apply for a Customer Service position at Domino’s Pizza, you must be at least 18 years old and have excellent communication skills. Some computer experience is helpful. We are looking for applicants who can work in a fast‑paced team environment.

• Standing – Most tasks are performed from a standing position. Walking surfaces include ceramic tile “bricks” with linoleum in some food process areas. Work surface height is between 36″ and 48″.
• Walking – For short distances and short durations. Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.
• Sitting – Paperwork is normally completed in an office at a desk or table.
• Lifting – Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds (3′ × 1.5′). Cases are usually lifted from the floor and stacked onto shelves up to 72″ high.
• Carrying – Large cans weighing 3 lb 7 oz are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 lb is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances and weigh about 12 lb per tray. During delivery, carry pizzas and beverages while performing walking and climbing duties.
• Pushing – Move trays placed on dollies. A stack of trays on a dolly is about 24″–30″ and requires a force of up to 7.5 lb to push. Trays may also be pulled.
• Climbing – Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, or perform maintenance.
• Stooping / Bending – Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers cannot flex their knees while standing at this station. Duration of this position is approximately 30–45 sec at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients.
• Crouching / Squatting – Performed occasionally to stock shelves and clean low areas.
• Reaching – Workers reach above 72″ occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reach down to perform tasks such as scooping cornmeal from a plastic barrel, washing dishes, or reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
• Machines, Tools, Equipment, Work Aids – Team members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

• Valid U.S. employment authorization that allows you to work in the United States.
• Friendly.
• Works well with others.
• Works well under stress in a high‑paced environment.
• Ability to multitask.
• Able to respond to customer concerns.
• Must be able to follow Team Sharma Domino’s Policies.
• Must be able to work together as a team.
• Must understand all store calls must be answered after the first ring.

All your information will be kept confidential according to EEO guidelines.