Onboarding Specialist

Compensation: $60k–$85k base + bonus + equity

Our client is a fast-growing AI software company building tools that help businesses automate complex workflows and operate more efficiently. They work with a large number of SMB customers and are scaling quickly, making onboarding and early customer activation a critical part of their growth strategy.

The company is in high-growth mode, with strong product momentum and increasing customer demand. You’ll be joining at a formative stage, with real ownership and the opportunity to help shape scalable onboarding and customer success processes as the business grows.

Our client is seeking a highly motivated Onboarding Specialist to help onboard and activate SMB customers as part of their Customer Success organization.

This is a hands-on, customer-facing role focused on getting customers live quickly, helping them understand the product, and ensuring they reach value early through a consistent, repeatable onboarding experience.

Reporting to the Director of Customer Success
, you’ll be part of the company’s foundational CS team. You’ll own onboarding for a high volume of SMB customers and play a key role in improving and scaling onboarding processes over time.

This role is well suited to recent graduates, early-career candidates, and individuals transitioning from hospitality or service-based industries
.

• Join a high-performing, fast-growing Customer Success team in builder mode
• Own SMB customer onboardings from kickoff through go-live, following defined onboarding paths and timelines
• Guide customers through product setup, basic configuration, and core workflows to drive early adoption
• Manage multiple onboardings concurrently while maintaining a high-quality, responsive customer experience
• Partner closely with Sales to ensure clean handoffs and a clear understanding of customer goals and use cases
• Identify onboarding risks early and proactively communicate next steps to customers and internal teams
• Contribute to onboarding documentation, templates, and enablement materials to improve consistency and speed-to-value
• Support smooth handoffs from onboarding to Customer Success or scaled support motions

• 0–3 years of experience in onboarding, customer success, implementation, support, hospitality, or another customer-facing role
• Recent graduates strongly encouraged to apply
• Backgrounds in hospitality, hotels, restaurants, travel, events, or other service-led roles are highly valued
• Experience as a founder, early startup employee, startup competition participant, or team captain / competitive sports leader is a plus
• Strong communication skills and a customer-first mindset
• Highly organised, proactive, and comfortable juggling multiple work streams
• Eager to learn, take ownership, and grow within a fast-paced startup environment
• Willing to work onsite in NYC five days per week

• Entry-level to early-career role with meaningful ownership and visibility
• Join a foundational Customer Success team at a fast-growing AI company
• Clear progression into Customer Success, Implementation, or leadership roles
• Competitive compensation, bonus, and meaningful equity upside